What are the responsibilities and job description for the Training Specialist - Customer Contact Operations - Richmond, VA position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.
We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.
Job Summary
Our team is dedicated to the development of our customer service colleagues, preparing them to deliver an outstanding customer experience on behalf of Dominion Energy. This role is responsible for classroom and web-based training and requires knowledge and use of systematic instructional design methods such as: needs analysis, design, development, implementation and evaluation. Assists with development of training materials that meet identified training objectives and comply with established development standards. Maintain expertise as instructional technologist. Facilitate training sessions as needed. Perform other duties as requested or assigned.
Auto req ID
436794BR
Minimum Education Required
High School/GED
Job_Category
Training
Additional Qualifications/Responsibilities
Required Knowledge, Skills, Abilities & Experience
3 years directly related experience. (Note: A Master's degree will count as one year towards the experience requirement. A partial year of six months or more will be rounded up to one year of experience).
Full knowledge of adult learning theory, instructional design, technology.
Excellent verbal and written communication skills.
Excellent personal computer skills and proficient in Microsoft Office products.
Skilled with instructional design tools, multimedia development (ex: video, audio, etc) and CBT software (Captivate, Adobe, etc.).
Strong analysis and problem-solving skills.
Determine the appropriate blend of instructor-led, self-directed, and/or experiential training to be used in a given solution.
Develop and maintain partnerships with stakeholders across Dominion Energy and our third-party vendor to ensure alignment in training and development content/programs and business objectives.
Work with business partners and subject matter experts to identify new training and development needs.
Proven organizational skills.
Project management and organizational skills.
Ability to train and lead others.
Ability to process information and questions quickly and develop solutions.
Education Requirements
Preferred
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:
Bachelor
Preferred disciplines: Education, Adult Learning
Other disciplines may be substituted for the preferred disciplines(s) listed above.
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
City*
Richmond
State*
Virginia
Job Code
Operations_ Specialist
Affiliate Sponsor
Dominion Energy
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.
We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.
Job Summary
Our team is dedicated to the development of our customer service colleagues, preparing them to deliver an outstanding customer experience on behalf of Dominion Energy. This role is responsible for classroom and web-based training and requires knowledge and use of systematic instructional design methods such as: needs analysis, design, development, implementation and evaluation. Assists with development of training materials that meet identified training objectives and comply with established development standards. Maintain expertise as instructional technologist. Facilitate training sessions as needed. Perform other duties as requested or assigned.
Auto req ID
436794BR
Minimum Education Required
High School/GED
Job_Category
Training
Additional Qualifications/Responsibilities
Required Knowledge, Skills, Abilities & Experience
3 years directly related experience. (Note: A Master's degree will count as one year towards the experience requirement. A partial year of six months or more will be rounded up to one year of experience).
Full knowledge of adult learning theory, instructional design, technology.
Excellent verbal and written communication skills.
Excellent personal computer skills and proficient in Microsoft Office products.
Skilled with instructional design tools, multimedia development (ex: video, audio, etc) and CBT software (Captivate, Adobe, etc.).
Strong analysis and problem-solving skills.
Determine the appropriate blend of instructor-led, self-directed, and/or experiential training to be used in a given solution.
Develop and maintain partnerships with stakeholders across Dominion Energy and our third-party vendor to ensure alignment in training and development content/programs and business objectives.
Work with business partners and subject matter experts to identify new training and development needs.
Proven organizational skills.
Project management and organizational skills.
Ability to train and lead others.
Ability to process information and questions quickly and develop solutions.
Education Requirements
Preferred
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:
Bachelor
Preferred disciplines: Education, Adult Learning
Other disciplines may be substituted for the preferred disciplines(s) listed above.
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
City*
Richmond
State*
Virginia
Job Code
Operations_ Specialist
Affiliate Sponsor
Dominion Energy
