What are the responsibilities and job description for the Client Service Representative position at VetnCare?
Description
Who We Are :
VetnCare is a clinically led community of AAHA-accredited hospitals within Northern California. We believe the best quality veterinary care comes from locally managed hospitals and are committed to putting leadership back into the hands of veterinarians. With our comprehensive clinical approach, which we call "Advanced General Practice", we bridge the gap between preventative and advanced care by investing in continuing education and mentorship. Our team offers pets and pet parents cutting-edge clinical care that goes well beyond the typical general practice.
How You'll Make an Impact :
VetnCare is seeking a full time Client Service Representative (CSR) to join our team at Pinole pet hospital in beautiful Pinole, CA! You'll be the first friendly face that welcomes each pet parent and ensures they feel supported and informed throughout their visit. Through these efforts, you'll play a crucial role in creating a warm and caring environment that enhances our patients' and pet parents' overall experience.
- Acting as client-patient advocate to ensure pet parent has received all pertinent information to the pet's healthcare.
- Checking in and greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Managing appointment schedules and confirming appointments using practice management system.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Acting as client-patient advocate to ensure pet parent has received all pertinent information to the pet's healthcare.
- Hospital maintenance and ensuring that facility is neat and clean at all times
Qualifications :
Benefits offered :
VetnCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For individuals assigned and / or hired to work in California, VetnCare is required by law to include a reasonable estimate of the compensation range for this role. A reasonable estimate of the current range for this position is $20.00 to $25.00, dependent on experience.
This compensation range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skills sets, experience and training, licensures and certifications, education, and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case.
IND1)
Salary : $20 - $25
