What are the responsibilities and job description for the Public Safety Dispatcher position at Vets Hired?
About the job Public Safety Dispatcher
Examples of Duties
- Dispatches emergency and non-emergency police personnel in response to calls for service; receives information, questions and requests for service; determines nature and priority of calls for service, routes calls as needed and dispatches appropriate units for response.
- Handles inquiries involving public emergencies; recognizes sensitive information and handles accordingly; provides information to field units, other agencies and the public.
- Alerts other agencies and coordinates mutual response radio traffic and information distribution.
- Operates computer aided dispatch system and other telecommunications devices; performs routine equipment testing, upkeep and maintenance.
- Operates computer equipment using designated systems and programs such as word processing, desktop publishing, databases and spreadsheets; makes inquiries and entries through local, State and Federal computer information systems.
- Sends, receives and routes a variety of law enforcement reports, warrants and other materials.
- Reviews and records case information; maintains logs and records including automated record files; prepares reports and other related forms and records.
- May assist in training new dispatchers and participate in various Police Department activities and operations as assigned.
Education / Experience
Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be :
Education : Graduation from high school.
Experience : Two years of responsible full-time work experience involving public contact, computer usage, and / or heavy telephone traffic. Experience in public safety, or dealing with stressful, multi-task oriented situations is highly desirable.
Other Requirements
Knowledge
Knowledge of organization and functions of a municipal law enforcement agency; modern office practices and procedures; application of modern computer technology including designated operating programs and software.
Ability
Ability to effectively coordinate the work of safety enforcement personnel in the field; assess and prioritize emergency situations; make rapid and sound independent judgements in stressful emergency situations; perform clerical work and basic mathematical calculations with speed and accuracy; operate computer equipment, a variety of office equipment and specialized police department equipment including computerized telecommunications and dispatch equipment; read, interpret, apply and explain various codes, regulations, manuals, maps, etc.; establish and maintain accurate records; prepare reports; communicate effectively; act with resourcefulness, courtesy and initiative; establish and maintain effective working relationships with employees and the general public.
Typing Skill
Ability to type from clear printed copy at a speed of 35 net words per minute.
