Customer Service Representative - Pharmacy

Companion Pharmacy was created by veterinarians with a passion for providing exceptional care. We're a North Carolina-based team of experts, dedicated to supporting veterinarians and serving their clients.

Companion simplifies the process with superior service and clear communication, ensuring that the excellent care pets receive in the clinic continues at home. We are here to support clients every step of the way, helping pets to stay healthy, happy, and thriving.

Position Overview:

The Pharmacy Customer Service Representative engages with customers, offering standard information regarding products and services in response to routine inquiries. They support the Pharmacist and Pharmacy Technicians by assisting with prescription dispensing, inventory management, and delivering outstanding customer service.

Ideal Candidate:

• Strong communication skills
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities:

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Maintain records of interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Receiving and managing incoming and outgoing communications, referring information to the pharmacist when necessary
• Responsible for cash management including accepting payments for services and for end-of-day closing activities and reporting
• Accept prescriptions for filling, gathering and processing necessary information
• Relaying basic medical information to clients as directed by a Pharmacist or Pharmacy Tech
• Receive, store, and inventory administrative supplies
• Following pharmacy safety procedures
• Other duties as assigned

Required Skills/Abilities:

• Intermediate computer proficiency
• Basic arithmetic skills
• Ability to maintain confidentiality
• Excellent organizational, time management, and prioritization skills

Physical Requirements:

• Ability to sit for extended periods of time and walk intermittently
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• We believe that skills and experience are what truly matter. While education can be a valuable asset, it is not a requirement for success in this role.
• Previous relevant experience, preferred.

Perks and benefits include:

• A choice between two medical plans, dental and vision.
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Short-term disability, supplemental critical illness and accident plans.
• Uniform allowance
• Continuing education allowance for credentialed technicians
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.