ER Veterinary Receptionist - PT & FT

Job Description

Job Description

At Points East Veterinary Emergency Hospital , we care deeply about our team and the animals in our care. Working at a veterinary hospital can be a rewarding and fulfilling career choice for individuals who are passionate about animal care and want to make a difference in the lives of pets and their owners.

At Points East you will have the opportunity to gain experience treating a range of conditions in canine and feline patients. You will contribute to the overall health and well-being of animals in your community and work with a team who shares your passion. You will have the opportunity to learn and grow as a professional.

Part-Time & Full-Time Opening

Ideal Candidate :

Strong communication skills

Ability to work independently, prioritize tasks, and meet deadlines

Commitment to maintaining the highest standards of accuracy and compliance

Gets excited about business process improvement

Always looking to make processes more efficient and effective using technology

Willing to listen and try new things and other people’s ideas

Duties / Responsibilities :

Greeting and interacting with clients in a friendly, professional, efficient manner

Schedule appointments and maintain and update appointment calendar

Comforting and reassuring clients in times of duress

Receiving and managing incoming calls

Assist in reviewing estimates and clarifying payment options, including processing payments.

Obtaining client written documentation, including consent forms

Relaying basic medical information to clients as directed by a veterinarian or technician

Assisting the triage process by escalating client emergencies

Maintain and update client records and patient information.

Assist with administrative tasks, such as filing, data entry, and inventory management.

Address and resolve client concerns or issues promptly and courteously.

Other duties as assigned

Required Skills / Abilities :

Intermediate computer proficiency

Basic arithmetic skills

Ability to maintain confidentiality

Excellent organizational, time management, and multitasking abilities

Personable, empathic disposition

Capacity to work well during distressing situations

Physical Requirements :

• Ability to sit for extended periods of time and walk intermittently

Repetitive motion. Substantial movements (motions) of the wrists, hands, and / or fingers Ability to stand for extended periods of time.

The ability to frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 40 pounds with or without accommodation

Education and Experience :

Previous veterinary or healthcare experience preferred.

Perks and benefits for full-time employees include :

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.