Network Infrastructure Analyst (Infrastructure Analyst)

Department Overview

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

The Network Engineering, Design and Operations teams provide for analysis, implementation, design, maintenance, security, and optimization of OHSU local and wide area (LAN / WAN) wired and wireless networks, data center networks, and associated infrastructure. The individual positions within this work unit will be required to collaborate and assist staff in other technology work units as well as customers.

The principle duty of the Network Infrastructure Analyst is to provide life cycle support for the data network infrastructure itself as well as broad spectrum technical analysis and support of OHSU Applications which use this data communications infrastructure. This includes wired, wireless, switches, routers, security, MPLS, virtualization, Internet, WAN, datacenter, Power sub systems, VOIP, and relevant operational practices.

This is a multi-tasking, broadly based position that requires a unique combination of analytic, project management, and customer service skills to provide ITG systems support across all OHSU healthcare, academic and research missions. Incumbents are proficient in troubleshooting and root cause analysis using the scientific method of refining a problem statement, and queuing up a series of increasingly specific tests to isolate the problem. This requires specialized knowledge for the equipment and services for which the analyst is directly responsible.

This position works closely with System Analyst Engineers, Field Technical Analysts, and customers. The Network Technology Analyst provides advanced technical expertise and leadership, models service excellence and conduct, and develops cross-team communications to facilitate core competencies and best practices.

The Network Technology Analyst also provides liaison with other ITG teams to communicate and assess operational issues, and test, integrate and help implement value added changes while mitigating negative issues in the network or field environment for the customer and ITG.

Function / Duties of Position

Systems Analysis

• Conducts field analysis of deployed ITG core services including all manner of network infrastructure, proper operation of related services, security systems, virtualized environments, wireless, and wired Networks.
• Monitors performance and proactively looks for system degradation or problem trends; provides feedback, problem assessment, and resolves the issues or proposes solutions to customers, and ITG support teams.
• Provides analysis and testing of new hardware and software for integrity and usability.
• Develops and / or participates in testing to assess the effectiveness and utility of temporary and permanent solutions for problems discovered in the field.
• Analyzes special project technology requirements and recommends optimal hardware / software solutions.
• Provides recommendations and assistance to other ITG staff in assessing and improving the tools, processes and procedures currently in use or proposed for future use.
• Develops and maintains expertise with current technologies and examine details of proposed future technologies to ensure effective and efficient deployment in research, and classroom environments.
• Participates in testing to assess the effectiveness and utility of proposed changes in tools, processes and procedures.
• Works with managers, technicians and customers to identify areas of concern and work to create efficient processes and procedures to ensure timely completion of projects, quality of support and resolution of problems.
• Assists ITG in developing a technology roadmap for the future.

Network Systems Administration

Project Management

Required Qualifications

Education / Experience :

Two or more years of paid work experience as a Field Technology Analyst or Systems Analyst position.

Must have six years of cumulative paid working experience in the information technology field; OR

Equivalent combination of education and experience where :

Job Related Knowledge, Skills and Abilities (Competencies) :

Registrations, Certifications and / or Licenses :

Within six months of hire :

Preferred Qualifications

Experience :

Additional Details

Please note : Effective Oct. 18, 2021, all OHSU employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired by OHSU after Oct. 18, you will need to be fully vaccinated (or obtain an approved exception) prior to starting work, and need to provide proof of vaccination (or approved exception) within 10 days of starting work.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

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