What are the responsibilities and job description for the Implementation Engineer position at Vexcel Imaging?
About Us: The Vexcel Imaging business group, sells and services large format digital aerial sensors used to collect aerial data. This data is used in the mapping, civil engineering Insurance industries and many others.
Position Overview: The UltraCam team has immediate openings in the Implementation and integration team supporting our aerial customers. This position will be based out of the UltraCam Support lab In Centennial Colorado and customer locations in North America.
Main Responsibilities
Product Support
o Ensure excellent customer and partner relationships using effective communication.
o Ensure appropriate escalation paths leading to support case resolution.
o Plan customer visits for support issues.
o Efficiently respond to support requests via email, phone and messaging.
o Maintain support procedure documentation.
o Support Vexcel Imaging products as well as partner products to successful problem resolution
o Work with customers and Vexcel products at customer facilities and remote sites.
o Repair Vexcel products in the Centennial CO. support and Calibration lab.
o Provide Input to improve product quality and customer and partner service.
Product Delivery
o Deliver products complying with our standards and as agreed to in sales contracts.
o Ensure product delivery to be complete according to sales contract.
o Perform Incoming and outgoing inventories of systems going to and from our facility
o Perform camera testing under real conditions (test flight).
o Perform Image and camera hardware quality checks.
o Assist with logistics functions (Receiving, Packing, Shipping).
Conduct product Installation, training and service & calibration.
o Provide enhanced product training for customers, partners and internal customers.
o Perform final testing and outgoing goods check before shipment.
Additional Responsibilities
· Provide assistance to flying partners for successful data capture.
· Maintain functional loaner pool of cameras to include receiving, packing and delivery of systems.
· Implement camera hardware software and firmware updates.
· Support worldwide calibrations and field calibrations.
· Work according to ISO standards.
Knowledge and skill requirements
· Education 2yr, 4yr engineering focus, military technical, trade or technical.
· Education with electricity, electronics, mechanical and computer focus.
· Strong customer service skills and experience.
· Electrical & precision mechanical skills
· Language skills English with Spanish and or German also advantageous
· Computer technology Skills (software, hardware firmware)
· Superb communication skills
· Capable of working independently and unsupervised
· Team player capable of helping others be successful.
· Flexibility with ability to work in highly dynamic environment.
· This position requires periodic travel occasionally with short notice
Vexcel offers a comprehensive benefits package, including medical, dental, vision, HSA, retirement (401k), with a very generous company contribution.
Vexcel has several offices and more than 400 employees across the globe. Vexcel embraces a work culture of kindness, respect, and personal career growth.
Salary : $50,000 - $65,000