What are the responsibilities and job description for the Technical Support Engineer position at Veza, Inc.?
A company is looking for a Technical Support Engineer to provide expert assistance to its customer base.Key ResponsibilitiesProvide technical and non-technical direction to customers on platform usage and integrationManage escalation and prioritization of product defects to the engineering teamAdvocate for customers and collaborate with cross-functional teams to enhance customer experienceRequired Qualifications5 years of experience in customer support, technical support, or security engineering for enterprise cloud platformsKnowledge of RBAC and least privileged access practicesFamiliarity with RESTful APIs and troubleshooting cloud servicesAware of identity and access management practicesAble to work independently with minimal supervision
