What are the responsibilities and job description for the Customer Service and Enrollment Officer position at VFS Services USA?
Customer Service and Enrollment Officer
VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring a Customer Service and Enrolment Officer for our new Visa Application Center in different location in the US. The office will specialize in providing customer service, accepting visa applications, and collecting biometric enrollment data on behalf of several Schengen governments here in the US.
ROLE AND RESPONSIBILITIES
VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring a Customer Service and Enrolment Officer for our new Visa Application Center in different location in the US. The office will specialize in providing customer service, accepting visa applications, and collecting biometric enrollment data on behalf of several Schengen governments here in the US.
ROLE AND RESPONSIBILITIES
- Working directly with visa customers to assist with completion of visa applications and processing of documents in line with varying visa requirements from different foreign governments
- Capture of biometrics (fingerprints and facial) on behalf of Schengen governments, including the use of varying biometrics platforms.
- Working under tight timelines and high volume of customers.
- Processing applications and data entry in the customized VFS software, including digitalization of documents.
- Dispatch of documents daily to foreign governments based in the US
- Scanning and uploading of documentation
- Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
- Tracking of passports
- Handling customer queries in person, by email and on the telephone
- Fee collection and cash handling
- The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
- Reports directly to Schengen Visa Application Center Deputy Manager
- Willingness and ability to physically carry and transport a load of daily applications, in person, to local Consulates
- Key skills include customer service for a high volume of customers, requiring high-speed and high-quality data entry, as well as IT familiarity with software programs. An interest in international travel and visa processes is helpful, as well as efficiency and attention to detail, and an interest in growing internally within a large international organization.
- Excellent written & verbal communication skills with professional demeanor
- Excellent command of English is required, additional languages a plus (but not required)
- Minimum education: Bachelor’s degree
- Good knowledge of Microsoft Office packages
- A good attention to detail and high level of accuracy under tight timelines
- A proactive ‘can-do’ attitude
- Ability to begin work rotating shifts, if needed, between 8:00am – 6:00pm
- Flexible / ready and willing to additional hours, if needed
- Possible travel opportunities within the US
