What are the responsibilities and job description for the Submission Officers, French speakers - Visa Application Center position at VFS Services USA?
Customer Service and Enrollment Officer
ROLE AND RESPONSIBILITIES
EXPERIENCE/QUALIFICATIONS REQUIRED:
ROLE AND RESPONSIBILITIES
- Working directly with high-end, high-value customers to assist with completion of visa applications, processing of documents, and certification of documents
- Capture of biometrics (fingerprints and facial) on behalf of UK government
- Assisting with time-bound visa applicants, including Priority and Super Priority Visas
- Processing applications and data entry in the customized VFS software, including digitalization of documents.
- Dispatch of some applications for delivery to the UK Consulate
- Scanning and uploading of documentation
- Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
- Tracking of passports
- Handling customer queries in person, by email and on the telephone
- Fee collection and cash handling
- The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
- Reports directly to Premium Service Application Centre Deputy Manager
- Key skills include customer service for high-end clients, high-speed and high-quality data entry, and IT familiarity with software programs, as well as interest in international travel processes, efficiency and attention to detail, and an interest in growing internally within a large international organization.
EXPERIENCE/QUALIFICATIONS REQUIRED:
- Eligible to legally work in the USA
- Excellent written & verbal communication skills with professional demeanor
- Excellent command of English is required, additional languages a plus (but not required)
- Minimum education: Bachelor’s degree
- Good knowledge of Microsoft Office packages
- A good attention to detail and high level of accuracy under tight timelines
- A proactive ‘can-do’ attitude
- Ability to begin work rotating shifts, if needed, between 7:00am – 3:30 pm
- Flexible / ready and willing to additional hours, if needed
- Possible travel opportunities within the US
- Availability to lift up to 30 pounds.
