Inbound Team Lead

VGM Fulfillment

At VGM, we live by a common set of values that we call our power of one principles . We give our employees the freedom and resources they need, backed by our culture of collaboration and diverse thought, to continue innovating and advancing our services – if you want to be empowered to make a difference, you will love it here.

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite at our warehouse location in Phoenix, Arizona.

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Functions of the Inbound Team Lead role may include operating a forklift, reach truck, or electric pallet jack. Operation of this equipment is considered safety-sensitive falls within the parameters of VGM Fulfillment’s Drug-free Workplace Policy.

Job Purpose Summary

As the inbound team lead, this role will be the front-line support for employees and supervisors. The team lead supports efforts in the warehouse and is the expert in operational standards. Team leads are also expected to be exemplary workers and be available to assist the team whenever possible.

Reporting to: Inbound Supervisor

Working Location:  VGM Fulfillment Warehouse - Pheonix, AZ

Work Hours Classification: C1 - Weekend, Semi FT [6am-6:30pm Fri-Sun] (Bilingual Preferred)

Key Responsibilities

• Provide indirect supervision of employees and support supervisor in team member initiatives
• Evaluate needs of the team and communicate openly with the supervisor and manager
• Assist employees in all training efforts and handling overflow work
• Maintain the quality station and document any errors
• Assist in auditing bulk orders
• Handle all email communication that comes to the warehouse requests distro list
• Communicate daily stats to the team
• Assist in annual reviews for employees, weekly ADP timecard approval, and time off requests
• Be available to come in early and stay late as needed to provide adequate support to the business
• Maintain a clean and safety work environment to prevent accidents and injuries
• Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures
• Assists with safety inspections to identify and mitigate potential hazards and complete all necessary documentation
• Maintain a positive and professional attitude while working with others of varying backgrounds
• Set a positive example through personal attendance and time management
• Be willing and adapt to change in order to support business objectives
• Demonstrate accurate verbal and written communication skills
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials
• Embody the VGM Power of One Principles
  
  

Key Qualifications

• 2 years of warehouse operations experience
• Ability to consistently communicate with other VGMF and VGM Group personnel in person and via Microsoft Office 365 products
• Ability to enforce internal VGMF policies and VGM Group HR policies
• Ability to develop, influence, and coach indirect reports
• Ability to multitask and prioritize key warehouse initiatives
• Cross trained in other areas of the warehouse
• Thorough knowledge of AX and various other programs used by the team
• Willing to work overtime if needed including a few Saturdays, or a couple hours during the week.
  
  

Education

• High School diploma or GED
  
  

Physical Requirements

• Ability to stand and walk throughout the facility 75% of workday
• Ability to lift, push, and slide product and equipment typically weight up to 15lbs, and some weighting up to 30lbs
• Ability to react quickly and move quickly to various locations throughout the building as needed by the operation
• At least 50% of daily time dedicated to being “on the floor” available to assist associates and other personnel
  
  

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate. 

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.