What are the responsibilities and job description for the Help Desk Specialist position at VH Mobile Metrics Pvt Ltd.,?
We are seeking a dedicated and proactive Help Desk Support Specialist to join our team. The ideal candidate will have strong technical expertise in networking, cabling, and switching, with a hands-on approach to resolving technical issues. If you have experience in Data Center operations and a background in system administration, this role will provide an exciting opportunity to utilize your skills in a dynamic environment.
Key Responsibilities :
- Provide first-line technical support for networking, cabling, and switching issues.
- Troubleshoot and resolve network connectivity problems, including cabling and hardware setup.
- Monitor and maintain the health and performance of Data Center infrastructure.
- Assist in system administration tasks, including user account management, hardware maintenance, and software updates.
- Collaborate with internal teams to ensure timely resolution of technical problems and seamless IT operations.
- Document and update technical support procedures and issue resolutions.
- Perform routine inspections and preventive maintenance in the Data Center.
- Respond to support tickets promptly and professionally, ensuring high customer satisfaction.
Required Skills and Qualifications :
