Youth Wellness Hub Program Manager

Position Summary:

The Program Manager for the Youth Wellness Hubs will lead, develop, and oversee initiatives aimed at reducing youth suicide rates, specifically within diverse communities, with a focus on mental health, advocacy, and collaboration. This role involves managing and coordinating suicide prevention programs, ensuring effective operations, and supervising mental health staff, while fostering partnerships with community organizations, faith leaders, and other stakeholders. The Program Manager will be responsible for overseeing and implementing clinical programs, maintaining compliance with healthcare regulations, managing budgets, managing and overseeing staff, overseeing and submitting monthly and quarterly reports, supporting program evaluations, and assisting with study implementation and collaborations with UNC. This position requires a combination of strong leadership, program management, clinical expertise, and a deep commitment to supporting youth mental health, particularly within diverse communities.

The ideal candidate will possess extensive experience in the mental health field, including a background in youth suicide prevention, care coordination, and case management. Experience in supervising staff, managing projects, and advocating for mental health resources and funding is essential. The Program Manager will also have proficiency in evaluation and reporting, ensuring that all programs meet clinical standards and continue to improve based on community feedback and needs.

Case Management Responsibilities: Yes

Supervisory Responsibilities: Yes

Essential Functions and Responsibilities:

• Implement Programs: Create and oversee youth suicide prevention programs that meet clinical standards and address community needs.
• Daily Operations Management: Ensure the smooth operation of youth suicide prevention programs, including scheduling, resource allocation, and workflow management.
• Staff Supervision: Provide weekly supervision and support staff and clinicians, providing guidance and professional development opportunities. Oversee contractors and provide support as needed.
• Compliance and Standards: Ensure all programs comply with healthcare regulations and standards. Submit montly and quarterly reports.
• Program Evaluation: Regularly assesses the effectiveness of programs and services, making improvements as needed.
• Budget Management: Create and manage program budgets, ensuring financial resources are used effectively.
• Reporting: Prepare and present reports and proposals on program outcomes and future plans.
• Community Collaboration: Collaborate with community organizations, stakeholders, and faith leaders to enhance program reach and effectiveness.
• Direct Clinical Services: Provide direct clinical services when necessary, including intake assessments and treatment planning.
• Advocacy: Advocate for mental health resources and funding, promoting mental health awareness within the community.

General Competencies Required:

Intellectual:

• Demonstrates attention to detail
• Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Develops alternative solutions
• Uses reason, even when dealing with emotional topics
• Assesses own strengths and weaknesses
• Displays critical and creative thinking
• Possesses the necessary expertise to accomplish all tasks
• Seeks self-improvement
• Learns new skills to improve job performance

Organizational:

• Conserves organizational resources
• Shows respect and sensitivity for cultural differences
• Promotes a harassment-free environment
• Treats people with respect
• Strives for personal and organizational excellence
• Inspires the trust of others
• Works ethically and with integrity
• Follows policies and procedures
• Completes tasks correctly and on time
• Supports the organization's goals, values, and policies

Interpersonal:

• Strives for continuous improvement and solicits customer feedback to improve service
• Responds timely to requests for information, service, and assistance
• Maintains confidentiality
• Demonstrates a positive and productive attitude
• Displays self-control and keeps emotions under control, even under pressure
• Remains open to others' ideas and tries new things
• Speaks clearly; listens and seeks clarification
• Exhibits objectivity and openness to others' views
• Reads and interprets written information accurately
• Writes clearly, accurately, and concisely

Self-Management:

• Completes tasks on time or notifies the appropriate person with an alternate plan
• Observes safety and security procedures; reports unsafe conditions
• Displays willingness to make decisions
• Measures self against standards of excellence
• Follows instructions and responds to management directions
• Uses equipment and materials according to policy
• Takes responsibility for own actions
• Prioritizes and plans work activities
• Manages competing demands; uses time effectively
• Is consistently at work and on time

Leadership:

• Looks for ways to improve and promote quality; makes recommendations for improvements
• Acts as a positive role model; exhibits confidence in self and others
• Demonstrates accuracy and thoroughness
• Teaches, coaches, inspires, mentors, and empowers others
• Exhibits sound and accurate judgment and logical reasoning
• Able to deal with frequent changes, delays, or unexpected events
• Accepts responsibility; follows or exceeds organizational standards
• Uses resources effectively and efficiently
• Anticipates and plans accordingly
• Works to improve team and organizational climate

Qualifications:

Special Licenses and/or Certificates:

• North Carolina mental health licensure designation is preferred.

Education and/or Experience:

• Master's degree in Human Services, such as Counseling, Social Work, Psychology, or a related field.
• At least 2 years of post-degree work experience.
• Minimum of 5 years working in the mental health field

Computer Skills:

To perform this job successfully, an individual must have knowledge of: Internet Explorer; Microsoft Excel; Microsoft Outlook; Microsoft Word; Windows Operating System

Other Skills and Qualifications:

• Experience in program management and development.

Prior experience with collaborating with faith leaders and community organizations.

• Proven experience in care coordination and case management.

Experience with Black communities in mental health.

• Demonstrated leadership abilities and experience managing teams.

Strong communication and interpersonal skills.

• Experience in project management and implementation.

Familiarity with mental health laws and regulations.

• Skills in reporting and evaluation.
• Experience with budget management and financial oversight

Ability to advocate for mental health resources and funding.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand. The employee is frequently required to walk. The employee is regularly required to sit. The employee is regularly required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee is regularly required to talk or hear. The employee is occasionally required to taste or smell.

The employee must frequently lift and/or move up to 10 lbs and occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.

Work Conditions:

The work conditions for this job description are:

Maintains motor vehicle minimum insurance requirements; maintains valid NC driver's license; acceptable motor vehicle record; a North Carolina child abuse history clearance; acceptable criminal record report.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Commute:

• Charlotte, NC 28262 (Required)

Ability to Relocate:

• Charlotte, NC 28262: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $65,000