Traffic Management Center Manager

Overview

ABOUT THE POSITION

VHB is seeking a Traffic Management Center (TMC) Manager to continuously monitor traffic flow for motorist traveling within the Express Lanes and oversee the Ramp Metering Operations along the Interstate corridors within the District Four region of Florida.

This position will be based out of FDOT District Four SunGuide Center in Fort Lauderdale, FL.

Responsibilities

• Perform the duties and responsibilities of a TMC Operator.
• Successfully learn and navigate through the current, and future, Intelligent Transportation Systems, acquiring the knowledge and expertise needed to operate the system devices.
• Collaborate with internal departments on operational or system enhancements which impact TMC and provide recommendations to increase process efficiency and effectiveness.
• Adhere to standard operating policies and procedures while performing job duties.
• Support revision or creation of standard operating procedures, training manuals, and other documents as requested by the TMC Manager.
• Assist the TMC Manager in interviewing, selecting and training TMC hires.
• Coordinate incident response between Operations and Maintenance, First Responders, and other agencies during confirmed emergencies and incidents.
• Communicate, develop, and maintain relationships with the city agencies assisting with incident response
• Participate in periodic department meetings and assist the TMC Manager in soliciting ideas and communicating relevant changes to staff.
• Retain positive working relationships with interdepartmental staff i.e. ITS, Toll and Revenue, Operations and Maintenance, Roadway Maintenance, etc.
• Attend and actively participate in bi-monthly Traffic Incident Management (TIM) and other meetings as requested by the TMC Manager.
• Receive after–hour calls from TMC staff seeking guidance handling anomaly events.
• Occasionally work additional hours or shifts in support of TMC operations or other business needs.
• Be timely in response to internal and external inquiries for information related to or handled by TMC.
• Prepare operational reports related to Express Lanes and Ramp Metering operations
• Perform signal timing database programming, 2070 controller configurations and fine tuning for ramp metering locations
• Reporting and performance tracking of Express Lanes within District Four
• Detector quality analysis and monitoring
• Backup support for arterial management program (signal timing and incident management)
• Develop data visualization and interactive reports for managed lanes, ramp metering operations and after-action review reports
• Conduct microscopic simulations, traffic and safety studies, crash analysis collision diagrams, travel time studies, roadway capacity, and LOS analysis.

Skills and Attributes

• Ability to remain calm when required to multitask, problem solve or coordinate real-time activities during crisis management instances or another stressful situation.
• Skills in report writing, management team presentations, spreadsheet analysis, and interoffice communications.
• Strong analytical skills with the ability to collect, analyze, and disseminate data.
• Solid leadership skills strong in interpersonal communication, employee motivation, retention, and conflict resolution.
• Consistent ability to perform responsibilities with a professional demeanor and collaborative approach.
• Ability to be flexible with work schedules, which may include overtime hours.

Qualifications

• Bachelor's degree from an accredited college or university with a STEM-related major
• A minimum of 2 years of traffic management and operations experience required
• Knowledge of Intelligent Transportation Systems (ITS) and Advanced Traffic Management Systems (ATMS) technology and applications highly preferred
• Knowledge of Traffic Incident Management (TIM) practices is highly preferred but not required

We are VHB! We’re an inspired and innovative team of engineers, scientists, planners, and designers who partner with clients in the transportation, real estate, institutional, and energy industries, as well as federal, state, and local governments. Our work helps improve mobility, enhance communities, and contribute to economic vitality. We do this while balancing development and infrastructure needs with stewardship of our environment. 

Our people make us great! VHB provides a differentiating employee experience, which includes: 

• Diverse and inclusive culture of collaboration and innovation
• Opportunity to work on complex, transformational projects
• Community and social responsibility as sustainable stewards
• Focus on learning, development, and career growth
• Best-in-class benefits, including flexible, hybrid workplace  

We are consistently rated one of the top AEC firms to work for across our 30 offices on the East Coast. We’re growing, and we hope you’ll join us! 

VHB is a proud Affirmative Action and Equal Opportunity Employer. Since our founding, we have intentionally fostered a culture of diversity, equity, and inclusion—supported by deep-rooted core values, one of which is diversity. All individuals receive consideration for employment based on their qualifications without discrimination for race/ethnicity, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, pregnancy, marital status, or any other basis protected by law.

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