What are the responsibilities and job description for the Care Coordinator, Illinois position at Vheda Health?
About Vheda Health
Vheda Health is committed to creating the best healthcare experience that empowers people to live their best life. For more than a decade, we have been guided by one mission: Accelerate health equity for everyone by providing simple access to care from anywhere.
We’re Hiring a Care Coordinator, Illinois to Join Our Team!
This full-time position is an impactful role that directly influences the lives of underserved, vulnerable, and at-risk populations. We are seeking candidates to provide care coordination services to our health plan clients’ members. Your responsibilities will include contacting individuals with out-of-range vital signs or device readings, obtaining their immediate needs, reminding them of available resources, and documenting all interactions. As a Care Coordinator, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings.
Key Responsibilities
- Telephonic Consultation: Provide telephonic consultation to assigned patient cohorts in compliance with our outreach algorithms and other internal processes.
- Non-Compliance Focus: Consult with individual members who are non-compliant, focusing on reengagement.
- Team Collaboration: Collaborate with other Vheda Health teams to coordinate services for assigned patient cohorts.
- Relationship Building: Develop, communicate, and maintain strong working relationships with our other member outreach teams, providing support and consultation as needed.
- Resource Maximization: Assist members with mobile care management devices and maximize their access to available resources.
Required Qualifications
- Current and active medical certification such as MA, CNA, MedTech, Health Coach, Case Management, etc. in Illinois.
- Minimum of 1-3 years of experience in a medical care or care coordination setting.
- General knowledge of care coordination practices related to chronic disease management (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
- Proficient with technology and web-based applications.
- Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
- Demonstrate effective communication skills with compassion and empathy.
- Possess exceptional interpersonal, organization, and communication skills.
Additional Preferred Skills
- Proven experience working with diverse populations.
- Understanding of Medicaid and/or Medicare
- Experience with telephonic outreach.
- Experience with HEDIS and/or NCQA standards.
Vheda Health Benefits
At Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes:
- Competitive salary
- Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
- 401(k)
- Unlimited paid time off
- 11 paid company holidays
- Engaging team events
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