IT Support Specialist and Exchange Administrator

About Vheda Health

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.

We're Hiring an IT Support Specialist and Exchange Administrator to Join Our Team!

Are you a tech-savvy problem solver with a passion for IT support and system administration? Do you thrive in a fast-paced environment where your expertise directly impacts day-to-day operations?

We’re looking for an IT Support Specialist to play a crucial role in maintaining our Microsoft 365 Exchange environment, ensuring smooth email operations, and managing IT onboarding for new hires. In this role, you’ll be the go-to person for resolving technical challenges, optimizing IT processes, and supporting a team that is dedicated to improving healthcare access for underserved populations.

If you’re a proactive, detail-oriented professional who enjoys troubleshooting, streamlining IT workflows, and helping others succeed with the right technology, we’d love to have you on board!

Key Responsibilities

Microsoft 365 Exchange Administration

• Administer and maintain Microsoft 365 Exchange, including mailbox management, distribution lists, and security policies.
• Monitor and troubleshoot Exchange-related issues, ensuring email uptime and performance.
• Manage email security, spam filtering, and compliance policies.
• Configure and optimize Exchange Online settings, including retention policies and access controls.
• Work with IT security teams to ensure best practices in email security and data protection.
• Provide end-user support for email-related issues, including mobile device synchronization.
  
  

New Hire Laptop Setup & IT Onboarding

• Prepare and configure laptops for new hires, including installing required software, updates, and security configurations.
• Ensure proper integration with Microsoft 365 services, including OneDrive, Teams, and Outlook.
• Maintain and track IT inventory, ensuring proper allocation and availability of hardware.
• Assist in onboarding new employees by providing initial IT orientation and support.
• Troubleshoot and resolve hardware/software issues related to new hire setups.
• Collaborate with HR and IT teams to ensure a seamless onboarding experience.
  
  

Required Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).
• 2 years of experience administering Microsoft 365 Exchange.
• Experience with laptop setup, imaging, and software installation.
• Familiarity with IT security best practices.
• Proficiency in Microsoft 365 administration (Exchange, OneDrive, Teams).
• Knowledge of Windows OS deployment and basic Mac support.
• Understanding of Active Directory, Azure AD, and email security policies.
• Experience with remote troubleshooting tools and IT support ticketing systems.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
  
  

Additional Preferred Qualifications

• Microsoft 365 or Exchange-related certifications (e.g., Microsoft 365 Certified: Messaging Administrator Associate).
• Experience with automation tools like PowerShell for Microsoft 365.
• Knowledge of Intune for device management.
  
  

Vheda Health Benefits

• Competitive salary
• Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
• 401(k)
• Unlimited paid time off
• 11 paid company holidays
• Engaging team events