Safety, Training, And System Security Supervisor - Training

GENERAL DESCRIPTION OF WORK:

Performs all duties in connection with Bus/Paratransit/Maintenance and Organizational Safety Programs, including accident investigation/reconstruction, interviewing, evaluating and recommending corrective actions for employees involved in traffic and/or passenger accidents. Maintains Safety Award Program. Assists with Drug and Alcohol Prevention Program, the responsibilities of the Safety Management System (SMS), Agency Safety Plan (ASP), and the System Safety Plan, and all other related safety efforts. Assists with Video Program support. Performs field outreach duties in accordance with VIA’s SAFE Program. Facilitates training (in-person/virtual) sessions. This includes, but is not limited to, the following training programs: Bus Operator Qualification, Paratransit Operator Qualification, Shop Attendant Qualification, Customer Service programs, Operator post-accident refresher training, annual refresher training and operator ride checks.

Conducts follow-up checks on previous students to assess if additional training/coaching is required.

Performs duties as assigned in support of VIA’s Contagious Virus Protocol (CVP) as part of organizational safety measures and programs.

ESSENTIAL FUNCTIONS:

• Must be able to interact professionally with various levels of VIA employees, management and outside representatives.
• Develops, recommends, and enforces safety policy and procedures dealing with bus/paratransit/maintenance and organizational safety.
• Conducts field assessments and provides recommendations on operationally safe practices for bus and paratransit vehicles, as well as system security concerns.
• Responsible for interfacing with bus and paratransit operators, along their route, to coach and instill best practices and judgment techniques.
• Objectively assesses, discerns, and articulates the best practices and decision-making skills required of operators during the preventable accident classification process.
• Compiles data and statistics from accidents, incidents, trends and analysis to determine plan of action on system service improvement.
• Evaluates revenue service hazards/improvements for safety risk and mitigation strategies.
• Surveys and responds to safety related concerns at special events, transit facilities, public gatherings and elsewhere throughout VIA’s service area.
• Responsible for compliance and education of safe practices/conduct as they relate to all VIA employees while on duty, on property, or utilizing VIA equipment.
• Provides preventable accident refresher training to operators and fleet and facilities employees. To include discerning from reports and discussion of sensitive information the best practices to instill, during the training session.
• Provides detailed reporting of operator performance concerns, as they relate to safe operation of revenue service vehicles during training, and while in service.
• Demonstrates knowledge and proficiency of VIA’s service area as it relates to training full- time operators during the route instruction of the qualification program.
• Coaches employees where needed to improve performance.
• Provides instruction on new vehicle and equipment implementation to the Transportation Division, Fleet and Facilities Division and Transit Police.
• Assembles training packets and training materials.
• Assists in the development of training materials.
• Prepares classroom for training, including audio and visual aids. Provides and maintains progress reports on students.
• Develops computer-based training programs.
• Maintains course folder materials for designated courses.
• Makes recommendations for terminating students in the event termination is necessary.
• Counsels’ students concerning their class or work performance and work habits.
• Counsels’ employees concerning their work performance and work habits.
• Removes students from training if an unsafe condition is observed.
• Develops, implements, and maintains awards and incentive programs for Safety.
• Oversees the maintenance of operator driving records, and valid driver’s license compliance for all employees.
• Performs Hazard Recognition/Identification Procedures as necessary. Also performs Hazard analysis, assessment, evaluation, and resolution procedures.
• Oversees the maintenance of operator honor roll safety records.
• Oversees the handling of the Safety Awards program (Safety Pins, Buckles, and inventory, etc.)
• Responsible for reviewing accident reports, investigating accidents, and determining the preventability of each accident.
• Responsible for insuring the safe operation of all buses, paratransit vehicles, and support vehicles.
• Researches, prepares and conducts safety presentations.
• Performs other safety related work as required, including yard safety duty safety inspections, near-miss program investigations, and hazard reports.
• Investigates and evaluates safety recommendations. Addresses and resolves Transportation safety issues. Records and maintains operators’ safety records.
• Contacts operators regarding supervisor reports and service reports. Prepares daily routine reports.
• Meets and works tactfully with employees and patrons to achieve desired results.
• This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

EDUCATION AND EXPERIENCE:

Must have a Bachelor’s degree in Education, Business Administration, Personnel Administration or a related field and at least 2 years’ experience as a bus or paratransit operator or equivalent combination. Experience conducting training programs for various employee levels or other adult education programs, developing computer-based training programs may also be substituted for education.

ADDITIONAL REQUIREMENTS:

• Must be able to conduct computer-based performance assessment utilizing software to evaluate proficiency of knowledge, skills and abilities of trainees throughout completion of qualification training.
• Must be able to perform field analysis of safe operating performance and determines best methods to instruct operators and fleet and facilities employees on immediate improvement.
• Must remain aware and current on all service updates, revisions and bulletins that relate to operator performance, enabling a continuity of information delivery and expectations.
• Assists on environmental issues and projects.
• Assists in Drug and Alcohol program process and assures quality control at drug and alcohol testing facilities.
• Must maintain effective working relationship with the Transportation and Fleet and Facilities Divisions.
• Must be able to perform phases of analytical work.
• Must be able to obtain and maintain a valid Class “B” CDL with a Passenger endorsement Must be able to safely operate each of VIA’s revenue service vehicles.
• Effective teaching and public speaking skills.
• Must have a good knowledge of VIA’s fixed routes and navigating the city of San Antonio. Good verbal and written communication skills.
• Must have mental and visual ability to read semi-complex materials such as maps, logs, instruction manuals and Mobile Data Terminal.
• A valid driver’s license and the ability to qualify for a Commercial Driver's License.
• Must obtain and maintain a certified Instructor to teach professional CDL based safe driving programs.
• Must have the ability to successfully become certified through various Transit Safety Institute programs, to include successfully passing any required assessment or tests that are part of, or required by the program to receive and maintain certification.
• Must have the ability to safely operate all of VIA’s revenue service vehicles at a proficient level.
• Must have a good driving record.
• Must be able to learn how to operate all audio and visual aids used in the Training and Development Department.
• Must be able to learn how to develop computer-based training programs using software applications used in the Training and Development Department.
• Must be able to operate all revenue vehicles in use by VIA and all related equipment.
• Must be able to safely operate all controls and have good visibility in all directions while seated in driver’s seat.
• Must have a good knowledge of the Operation’s Manual of Rules and Procedures, Bus routes, Bus and Paratransit vehicle operations, Bus and Paratransit Operator procedures, VIA services, and the Working Conditions.
• Basic mathematical skills.
• Knowledge of city and state traffic rules and regulations.
• Must have ability to read complex materials such as reports, reference materials, etc. Must have sufficient hearing to be aware of traffic, warning signals, passenger request, etc.
• Must be able to proficiently use computer-based technology to review video and capture data related to accidents/incidents.
• Must be able to obtain industry-based certifications related to safety and accident investigation.
• Must be able to communicate and interview effectively. Must have good oral and written communication skills.
• Must be able to deal tactfully and effectively with other departments and outside agencies and company personnel to obtain cooperation regarding safety.
• Must be able to organize and coordinate a safety program.
• Must be able to make qualitative evaluations of program results through knowledge of safety techniques and practices required in the safety program.
• Must be able to prepare accurate reports and effective correspondence.
• Must be able to prepare safety documentation using effective technical writing skills. Must have mathematical skills to perform basic algebraic functions.
• Must have the ability to comprehend semi-complex materials such as data, reports, reference manuals, policies, regulations and standard operating procedures.
• Must be able to learn specialized software.
• Must be trained to basic proficiency in the use of computers and computer applications.
• Working knowledge of Microsoft Office applications, to include the ability to generate reports and/or graphic presentations.
• Must have the ability and willingness to exercise independent judgment within boundaries established by the department manager.
• Must maintain the confidentiality of sensitive material and information. Must be able to operate usual office equipment.
• Must be able to maintain good work attendance.
• Safety Accountability Statement:
• • Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.
  • Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.
  • Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.
  • Employees are responsible, and required, to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.
• Must comply with and support VIA’s EEO policies and the Diversity Program.

PHYSICAL REQUIREMENTS:

• Physical ability required to be mobile, bend, stoop, reach and lift objects weighing 5-25 pounds such as files, supplies, equipment and large heavy reference manuals and books.

WORK ENVIRONMENTS:

• Work involves being around moving machinery and exposure to dust, fumes, gases, noises, and extremes in temperature/humidity. Works in office, classroom, in and around vehicles on VIA property and on public streets in traffic conditions.
• Work hours vary greatly (normal business hours, early mornings, late nights, some weekends and a few holidays). Work is performed in typical office environments, outdoors and throughout VIA property.
• Work involves deadlines and multiple priorities.

VIA Metropolitan Transit is an Equal Opportunity/Affirmative Action Employer.