Join a Growing Team of Innovators and Explorers

At Viably, you’ll work alongside people passionate about uncovering and supporting North America’s most forward-thinking industrial waste and recycling solutions.

We’re called Viably because that’s how we think. About everything. We’re driven to empower clients with new capabilities to evolve business and protect our planet.

What You Will Be Doing

The Field Service Technician role is a blend of customer service and technical support. The Field Service Technician is a highly respected role at Viably playing a critical role in our customers’ success. This position requires daily travel throughout the assigned region, and occasional travel throughout North America for training and event support. As a Field Service Technician, you will perform routine maintenance, troubleshooting and repairs to a wide variety of mobile and stationary waste and recycling equipment. You will provide telephone technical support, as well as onsite maintenance and operational training to customers. We are a group who values teamwork, trust, and continuous improvement. In our business, the Field Service Technician’s role helps strengthen our customer relationships by creating valuable customer experiences through the exceptional service they provide.

As a Field Service Technician, you will need in field experience and a unique skill set spanning electrical, hydraulic, and mechanical equipment knowledge. This role requires an individual that has strong time management skills, a passion for customer service and can multitask with a detail-oriented, systematic approach to workplace responsibilities. In this role, you will efficiently utilize software tools including our ERP platform Acumatica, and the TrueContent Forms reporting application.

Key Responsibilities Look Like:

• Troubleshoot, diagnose, and repair electrical issues and hydraulic systems on various heavy equipment including shredding, screening, and composting machinery.
• Analyze and remedy various mechanical issues related to chassis, rotational components, and conveyors.
• Act as a temporary operator for demonstrations, leases, and rentals
• Daily travel throughout assigned territory. 50 – 75% overnight travel.
• Perform delivery, setup, and training for new machines at customer sites.
• Perform regular maintenance visits
• Manage customer relationships to improve customer satisfaction and retention
• Follow company safety policies
• Update job progress, attach photos and documents, generate reports, track hours.

Critical Skills and Experience You’ll Need:

• 3 years of heavy equipment field service experience involving the maintenance or manufacturing of agricultural, recycling, construction or industrial machinery.
• Direct experience with industrial recycling equipment, both Stationary and Mobile (Grinders, Shredders, Screeners, and Sorting) is a plus.
• An understanding of a 480AC 3-phase power is a plus.
• Strong understanding of hydraulic and mechanical repairs
• Ability to read and comprehend electrical and hydraulic schematics.

Physical Demand & Competencies:

• Lifting, carrying, reaching, pushing, and/or pulling; climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant finger dexterity necessary.
• Ability to lift 70 lbs.
• Ability to operate a forklift safely.
• Must be able to pass a pre-employment WorkSTEPS physical.
• Requires passing a pre-employment background check and drug screen to the satisfaction of McClung-Logan Equipment Company.
• This position is exposed to work near moving mechanical parts, and moderate noise levels.
• Must a possess a clean MVR & valid Driver's License
• This job requires the ability to obtain a DOT Medical Certification.
• Requires working and driving outdoors in various climates/temperatures and the possibility of sitting for an extended period.

Benefits (we’ve got your back):

• 401K retirement savings plan with company matching.
• Paid holidays
• Health insurance coverage that includes medical, vision, and dental.
• Short and long-term disability coverage
• Life insurance
• Generous paid time off (16 PTO days in year one)
• Paid continuing career education and advancement opportunities.
• Health and wellness program
• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA) options.

Viably is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation (including transgender status), pregnancy and related medical conditions, gender identity, national origin, creed, marital status, family status, ancestry, age, disability, genetic information, veteran status, or any other applicant characteristics protected by applicable law. Qualified individuals with a disability who require an accommodation to perform the essential functions of the job or to participate in the job application or interview process should contact Rochelle Taylor at rtaylor@thinkviably.com