Sales Specialist

The Sales Specialist is a talented and competitive individual that thrives in a quick sales cycle environment and who has excellent customer service skills. They play a fundamental role in achieving our business goals related to increasing customers and revenue. The Sales Specialist will oversee successful Viaero.com orders, manage website leads, handle incoming/outbound calls, plus make sales and assist customers while in-store.

Responsibilities

• Maintain a full understanding of all products and services Viaero offers
• Manage Inventory (security, transfers in/out and inventory counts)
• Source new sales opportunities through inbound lead follow-up, outbound cold calls, walk-in customers, and emails from Viaero.com
• Assess customers' needs and achieve monthly sales quotas in a retail environment while following through on fulfillment of successful E-Commerce orders in a retail location
• Support customers post-sale with their Viaero.com orders including transferring their number to Viaero Wireless, confirming service discount eligibility and successful internet service installation
• Assist walk in customers with bill payments, account questions and changes, and troubleshooting of device/service
• Follow up with existing customers to enhance their experience with additional services
• Maintain and expand database of prospects from potential and current customers

Qualifications

• High School diploma OR equivalent combination of education and experience
• Previous sales experience preferred
• Working knowledge of HubSpot or similar CRM
• Experience working in a ticketing system QuickBase or similar program
• Strong written & verbal communication skills
• Must have the ability to work evenings, weekends, and holidays, as required
• Working knowledge of PC and MS applications
• Clean Motor Vehicle Record for the past 3-5 years, Valid driver's license, clean/acceptable criminal background check, clean substance screening (marijuana/THC is a fail on our test).

Physical Demands

In this position an Associate will need to be able to lift 20 pounds or a box of inventory. This position requires lots of desk time and talking on the phone with customers. Ergonomic options are available.

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