What are the responsibilities and job description for the Desktop Support Specialist- Sr. Associate position at Vialto Partners?
Company Description
Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.
Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.
Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.
Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.
To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram.
Job Description
Our Infrastructure Platforms & Operations organization is looking for a Desktop Support Specialist, who can steer the End user requests and issues at the local office and remote support.
Responsibilities for this position include but are not limited to :
- Configuring and troubleshooting problems with Windows devices and authorized corporate applications.
- Familiarity with Mac / MacOS is a plus.
- Advanced troubleshooting of printers, video conference systems, and peripheral devices.
- Provide remote technical support to users when required; experience with Bomgar is a plus.
- Manage and respond to end-user support requests efficiently.
- Escalate unresolved technical queries to the appropriate support teams.
- Handle requests and escalations from the executive team members with professionalism.
- Perform hands-on troubleshooting, issue resolution, and escalation management for end-user problems and service interruptions.
- Assist end users with hardware and software issues via phone, email, and remote support tools.
- Extensive diagnostic information gathering, troubleshooting, problem analysis, and resolution.
- Investigate and resolve issues, including performance monitoring when necessary.
- Manage mobile phones (IOS and Android), including MFA configuration. Intune experience is a plus.
- Experience working with enterprise collaboration suites such as Google Workspace and / or M365.
- Understanding of corporate networks and VPN experience.
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
- Troubleshooting network connectivity in a LAN / WAN environment.
- Requesting and coordinating vendor support.
- Providing solutions at Desktop level support and application level.
- Resolve system-related issues, install software, and experience with antivirus software.
Qualifications
Additional Information
Salary : $76,700 - $126,000
