Front Desk Agent

Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations within a resort environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently while maintaining accurate guest records.
• Handle guest inquiries and requests promptly, providing information about hotel services, amenities, and local attractions.
• Maintain effective communication with other departments to ensure seamless guest experiences.
• Perform night audit duties as required, ensuring all transactions are accurately recorded.
• Utilize phone systems to manage incoming calls professionally, addressing guest needs and concerns effectively.
• Assist in resolving any guest complaints or issues in a timely manner to enhance overall satisfaction.
• Uphold the highest standards of hospitality management by adhering to company policies and procedures.

Qualifications

• Previous experience in front desk operations or guest services within the hospitality industry is preferred.
• Strong knowledge of hotel management practices and familiarity with resort environments is advantageous.
• Excellent phone etiquette and communication skills are essential for effective guest interactions.
• Ability to work flexible hours, including nights and weekends as needed.
• Proficient in using computer systems and software related to front desk operations.
• A commitment to providing outstanding guest relations and maintaining a positive attitude in all interactions.

Join our team as a Front Desk Agent and play a key role in delivering exceptional hospitality experiences for our guests!

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Westbury, NY 11590 (Required)

Ability to Relocate:

• Westbury, NY 11590: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18