What are the responsibilities and job description for the Computer Technician position at Viatris?
Mylan Technologies, Inc.
At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life.
We do so via :
Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership - Leveraging our collective expertise to connect people to products and services.
Every day, we rise to the challenge to make a difference and here's how the Computer Technician role will make an impact :
As a member of the Global Service Delivery Desktop team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk-side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network ( Data and voice), and Servers.
Key responsibilities for this role include :
As an Onsite Support Technician with minimum of 10 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities :
Provide customer facing end-user support that includes :
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair / replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT / AV contacts and stand-by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis.
Provide Hand and Feet support for network data and voice devices.
Able to work remotely with little or no supervision and have highspeed Wi-Fi available.
The minimum qualifications for this role are :
Minimum of a Bachelor's degree preferred. Technical diploma or equivalent preferred.
Specialization in CompTIA A certification preferred, however, a combination of experience and / or education will be taken into consideration.
Must possess knowledge of project / program management concepts, practices, and procedures.
Must possess a working knowledge of the industry as well as departmental policies and procedures.
Acute business acumen and understanding of organizational issues and challenges.
CompTIA A , ACSP certifications preferred.
At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
