Application Administrator- CRM

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

The Creatio CRM Administrator will be responsible for the administration, configuration, and maintenance of the Creatio CRM platform. This role involves working closely with various business units to ensure the CRM system meets the needs of their functional areas and supports our member relationship strategies.

Essential Duties

• Administer and maintain the Creatio CRM platform, including user management, security settings, and data integrity.
• Configure and customize the CRM system to meet business requirements, including workflows, reports, dashboards, and integrations.
• Provide technical support and guidance to end-users, ensuring they can effectively utilize the CRM system.
• Collaborate with stakeholders to gather requirements and implement solutions to enhance the CRM's functionality.
• Monitor system performance and integrations and troubleshoot issues to ensure optimal operation.
• Stay updated with the latest Creatio CRM features and best practices to continuously improve the system.
• Develop and maintain documentation for CRM processes and configurations.
• Apply the security, permissions and access to CRM platforms and related services.
• Collaborate with team management and make key recommendations for the future direction of CRM platform.
• Identify and diagnose end user problems and provide support to supported applications and collaborate with other IT staff as required.
• Establish best practices related to managed systems and share them with internal team
• members and partners.

Education/Experience

• High School graduate; Bachelor's degree preferred

• 5 years of experience in Information Technology in areas of application administration, business analyst, and software integrations, CRM administration preferred

• Familiarity with business process management and automation

• Knowledgeable of credit union operations

Skills/Abilities

• Effective communication skills

• Strong analytical skills

• Prioritize, meet deadlines and manage changing priorities

• Knowledge of information security and systems administration

• Knowledge of Office 365 and integrated systems

• Knowledge of commercial lending operations

• Knowledge of credit union operations

• Maintain positive relationship with IT team and business units