Collector

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

The Collector is responsible for assisting to control delinquency and loan loss by collecting past due accounts and other debts. The role of the collector is to resolve the account and never add to the loss.

Essential Duties

• Control delinquency and loan losses, while maintaining good member relationships.
• Work within the guidelines and standards set by State & Federal regulations and Credit Union policies.
• Contact members through various communication channels through interviewing members to establish their ability to pay.
• Make payment arrangements on past due loans and negative account balances.
• Document all conversations with member regarding past due accounts in collection system.
• Scan all pertinent documentation to members account in appropriate imaging software.
• Recommend repossession, foreclosure or legal action to the Collection Coordinator or Collection Manager.
• Process adding and refunding Collateral Protection Insurance premiums, adjusting payment amounts as necessary.
• Submit CUNA debt protection claims.
• Submit warranty refunds, GAP and GAP Plus claims
• Process member requests for an extension or modification of their loan agreement and submit to the Collection Coordinator or Collection Manager for approval.
• Proactively work negative savings and checking accounts.
• Remove credit limits, close savings, checking accounts and plastics per Credit Union policy.
• Understands regulations and internal policies related to the Bank Secrecy Act (BSA) and completes annual training.
• Perform other duties and assigned.

Education/Experience

• 1-3 years previous collections experience
• High School graduate or equivalent

Skills/Abilities

• Excellent and effective communication and people skills.
• Excellent sales skills.
• Ability to be an effective team player.
• Display friendly and positive attitude.
• Dependable, professional and self-motivated
• Ability to perform a variety of tasks and the flexibility to change.