Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

The Fraud Manager is responsible for supervising the operations of the fraud prevention program at Vibe Credit Union, as it relates to account fraud and debit/credit card and non-card transactions, such as check, ACH and wire. This includes the supervision of employees, tasks and projects within the fraud team and in accordance with Vibe's mission and strategic plan. This position assures that fraud situations are promptly and properly worked in compliance with policies, procedures and guidelines. This position monitors department service levels while working on cross functional teams to develop policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations. Responsibilities will also include providing direction, feedback and coaching to team members on work priorities and on resolving escalated issues.

Essential Duties

• Directly supervise the Fraud Team by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

• Coach and mentor employees, including but not limited to establishing goals and objectives, providing feedback on investigative efforts and performance; maintain a regular schedule of periodic coaching sessions and career development meetings.
• Educate and empower the Fraud Prevention team to find creative solutions to resolve account fraud matters and assist members with financial obligations.
• Develop and implement strategies designed to minimize fraud losses (both external and internal), increase operational efficiencies, and ensure ongoing compliance with laws and
• Responsible for building a solid and positive working relationship with fraud prevention vendors and business partners and for obtaining current vendor due diligence information at least annually, reviewing third-party vendor performance monthly, and pro-actively developing or redefining existing third-party relationships on an as-needed
• Resolve member and employee concerns in their entirety from research to resolution through active listening, collaboration, and follow up.
• Review fraud accounts for write-off per Credit Union policy and accounting standards
• Understand the financial impact fraud prevention has on the financial statements of the Credit Union and use this understanding to forecast trends, produce reports, and establish initiatives based on forecasted data.
• Report monthly, yearly and year-over-year departmental statistics for reporting to the board, management, and regulatory authorities, creating unique reports to define trends, anticipate problems and find proactive solutions.
• Escalate identified fraud trends and instances in a timely manner to the appropriate teams for communication to the organization and to affected members.
• Responsible for staying up-to-date with fraud trends, economic conditions, products, services, and Credit Union initiatives to maintain adequate knowledge of the financial services industry and the Credit Union.
• Develop strategies and goals to reduce exposure to fraudulent transactions and fraud account charge-offs. Plan and apply strategic thought in finding ways to meet and exceed the department goals, including monitoring fraud and write-off trends.
• Serve as a lead on projects related to fraud
• Responsible for providing input into the Fraud Prevention Department's relevant policies

and procedures, annual budget and strategic plan for submission to senior management.

• Responsible for maintaining current systems, fraud technology, alerts, and reporting while working to identify gaps in efficiency and potential solutions.
• Contribute to community involvement efforts by volunteering to represent the Credit Union at such activities or serve on committees or boards as appropriate.
• Participate in risk management committees designed to evaluate fraud risk at the Credit
• Maintain integrity, ethics, and professionalism in all actions and conversations with or regarding credit union members and their accounts.

• Maintain compliance with Federal and State laws and regulations, in addition to Credit Union policies and guidelines and ensure that employees receive the necessary training to comply with applicable requirements.
• Handle complex situations finding the most appropriate solution with confidence, knowledge, and creativity.
• Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws.
• Perform other duties and assist other employees, as assigned

Education/Experience

• High school diploma or GED
• Bachelor's Degree with a concentration in criminal justice, financial crimes, or other business related preferred; In lieu of degree, a minimum of five years of experience in financial crimes or fraud investigation with a minimum of two years of leadership experience is required.
• Fraud related certification program, such as those offered by the IAFCI, CFE and CFCS is preferred, but not required.

Skills/Abilities

• Working knowledge of financial institution fraud prevention strategies is
• Experience in fraud prevention with a progressive level of responsibility is preferred. Knowledge of the Credit Union's account products, services, policies, and procedures strongly preferred.
• Solid knowledge of Regulation E and other applicable regulations,
• Ability to recognize and mitigate transaction and account fraud
• Experienced in Microsoft Office products, and other database management
• Ability to maintain a high level of
• Work independently with limited supervisory direction, using knowledge, judgment, and resources to address unfamiliar situations affecting the Fraud Prevention Department.
• High level of understanding and demonstrated ability in organization competencies to include task management, decision making and problem solving, strategic thinking, personal accountability and initiative.
• A high level of communication skills including interpersonal, written and verbal skills necessary to relate to employees, coworkers and vendors in a professional, courteous, effective manner.
• Ability to work through complex and sensitive situations in an empathetic and kind manor, leveraging Credit Union resources to offer solutions.
• Ability to handle multiple projects simultaneously and meet deadlines in a timely
• Ability to review, research, and negotiate with vendors on new and current Products and Services.