PRACTICE COORDINATOR

SUMMARY OF POSITION

Under the direction of the Practice Manager, the Practice Coordinator coordinates day-to-day clinic operations at assigned clinic/practice location.

• Manages schedules for Providers and Patient Service Representatives at a designated site.
• Managers the Patient Service Representatives for that site.
• Provides support for the electronic medical record (eClinicalworks) for clinic staff on site.
• Works with management and administration to address issues promptly.
• Works with the Practice Manager to achieve targets for patient volume / encounters.
• Responsible for effectively organizing and/or prioritizing work to assist with efficient patient flow in the clinic.
• Works with Practice Manager in conducting and verifying audits.
• Coordinates, supervises and manages support staff functions at assigned clinic location under the direction of the Practice Manager.
• Be able to float to other clinics as needed.

High School Diploma required. Bachelors preferred. A minimum of 3 years’ experience in a medical office practice. Proficiency of electronic medical records. Working knowledge of personal computers and Microsoft Office Suite (Word & Excel) required. Process management ability to effectively coordinate the efforts of professional and support staff.

Individual must:

1. Develop rapport with patients and their families, community and other health care personnel.
2. Exhibit a professional and respectful demeanor.
3. Work successfully independently and within a team, shifting tasks, prioritize tasks, problem-solve daily, and complete work within deadline.
4. Demonstrate excellent customer service, helpfulness, and a positive attitude.
5. Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
6. Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity and communicate medical information in plain language.
7. Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
8. Exhibit experience and working knowledge of local community resources.
9. Hold current drivers’ license and reliable transportation.
10. Travel to all parts of the facility and throughout the community.

Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move materials that may weigh up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have manual dexterity and experience to perform handwritten paper work, recordkeeping, and filing.
• Prolonged sitting, standing, or walking may be required.
• Frequent bending/stooping, squatting, reaching above the shoulders, twisting and turning, kneeling, and pushing/pulling may be required.
• Employment is contingent upon successful clearance from Criminal, Kansas and Missouri Child/Elder Abuse and Neglect, Sex Offender background investigations, TB testing, pre-employment drug testing, and verification of Hepatitis-B, flu and COVID-19 immunizations.
• Occasional evening and weekend availability are required.

Trauma Informed Care

At Vibrant Health, we understand that many, if not most, people have experienced trauma in their lives. We have made a commitment to trauma informed care and support and educate team members continued development of understanding of how trauma affects individuals and coping strategies. We expect employees to incorporate their understanding about trauma into interactions with our patients and families, clinic visitors, and with each other.

Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans.