What are the responsibilities and job description for the Technical Service Manager-Coatings position at Vibrantz Technologies Inc.?
About Vibrantz Technologies
Vibrantz Technologies (“Vibrantz” or “Company”) is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose. Serving customers globally, our innovations are trusted in a variety of advanced materials, color solutions and performance coatings applications to enhance the hue, functionality, safety and environmental footprint of everyday consumer products. Our key competencies in particle engineering, glass and ceramic science and color technology enable benefits like more durable vehicles and batteries, easier-to-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco-friendly paints. Headquartered in Houston, Texas, Vibrantz has over 60 manufacturing facilities and sales offices on six continents and employs roughly 4,000 individuals. We are building a strong, shared culture that is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship, and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages employees’ heads, hands and - uniquely - their hearts.
Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai.
For more information, please visit www.vibrantz.com and www.american-securities.com.
Job Function
Reporting to the Technical Manager – Americas, the Technical Service Coatings Manager, Americas will be based out of Ashtabula, Ohio and will oversee and drive successful completion of customer application programs, technical service requests, color matching requests and resolution of customer complaints, assuring a high level of customer satisfaction. This role will coordinate technical reports to both internal and external customers and will work to convert opportunities and resolve issues in the most efficient means possible.
Responsibilities
Ashtabula, OH
Vibrantz is committed to protecting your privacy. We provide a Website Privacy Policy located on our Vibrantz.com site to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read that policy carefully. If any term in the policy is unacceptable to you, please do not use the Website or provide any personal data. This policy may change from time to time (see Revisions to Our Privacy Policy on Vibrantz.com).
Vibrantz Technologies Inc. (“Vibrantz”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, genetic information, sexual orientation, or any other characteristic protected under applicable federal, state, or local law.
Vibrantz Technologies (“Vibrantz” or “Company”) is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose. Serving customers globally, our innovations are trusted in a variety of advanced materials, color solutions and performance coatings applications to enhance the hue, functionality, safety and environmental footprint of everyday consumer products. Our key competencies in particle engineering, glass and ceramic science and color technology enable benefits like more durable vehicles and batteries, easier-to-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco-friendly paints. Headquartered in Houston, Texas, Vibrantz has over 60 manufacturing facilities and sales offices on six continents and employs roughly 4,000 individuals. We are building a strong, shared culture that is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship, and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages employees’ heads, hands and - uniquely - their hearts.
Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai.
For more information, please visit www.vibrantz.com and www.american-securities.com.
Job Function
Reporting to the Technical Manager – Americas, the Technical Service Coatings Manager, Americas will be based out of Ashtabula, Ohio and will oversee and drive successful completion of customer application programs, technical service requests, color matching requests and resolution of customer complaints, assuring a high level of customer satisfaction. This role will coordinate technical reports to both internal and external customers and will work to convert opportunities and resolve issues in the most efficient means possible.
Responsibilities
- Complies with safety rules and regulations, establishes safe chemical practices & procedures, attends safety meetings and training. Also, reports injury/illness and/or environmental incidents.
- Responsible for adherence to all Health, Safety and Environment requirements
- Manages employee’s performance and training
- Coach and review the work of Technical Service team members.
- Coordination with Technical Manager Americas to align resource allocation and priorities to meet provided objectives and manage projects to ensure deadlines are met (e.g. customer specific design of colorant range, or customer complaints).
- Work closely with Territory Sales Managers on customer projects and priorities
- Work cross functionally to understand changes in supply chain, market conditions and customer expectations to align the innovation opportunities and / or changes in ARM’s. Actively manage the risks of introducing alternative raw materials.
- Sign off on technical modifications of manufactured products
- Educate / inform internal customers of new or changing requirements and objectives
- Track, analyze, and report/publish data, identifying trends/themes to inform strategy.
- Application of problem-solving techniques in response to customer concerns and opportunities.
- Communicate technology in terms of features and benefits as they support project objectives. Prepare exhibits, specimens and presentation that illustrate key characteristics.
- Determine specification requirements for materials used in or result from research development
- Provide effective and timely communication at every stage of a project. This will include (but will not be limited to) progress reports, updates, and project milestones reached or missed.
- Present technical reports at customer / management meetings. Actively support sales and marketing staff to present technical work on new developments and technical support to customers.
- Travel –– provide on-site customer support as deemed necessary.
- Assure completion of bench work required and defined by experimental design.
- Participate in the planning process, including fiscal year tactical plan, budgetary expenses, project objectives, timeliness, and guidelines for the development of technologies to address market specific needs.
- Perform other duties from time to time as assigned.
- Bachelor’s degree in BS/BA in an appropriate field of science (Chemist or Chemical Engineering preferred).
- 7 years’ experience in pigment dispersions, thermoset, paint technology, or coatings applications or commensurate experience.
- Direct colorant and/or paint formulation experience, or specific base chemistry experience ie water, solvent, 1K, 2K, epoxy, urethane, acrylic, enamel, alkyd. etc.
- Working knowledge of color theory, material measurement and surface appearance science.
- Academic background in coatings chemistry, polymer chemistry, surfactant/additive technology, or rheology is desirable.
- Knowledge of coating film defects and ability to resolve failure modes associated with these defects such as flood / coat, fisheyes, lightfastness, cure issues, blocking, etc.
- ERP experience with a preference for SAP.
- Proven project management experience and a demonstrated ability for problem solving and the capacity to handle several projects simultaneously.
- A basic commercial understanding of business and customer priorities.
- Excellent written and verbal communication skills required.
- Ability to supervise and manage others. Prior supervisory experience preferred.
- Strong interpersonal skills.
- Proven computer skills in Microsoft Word, Excel and Power Point. Ability to generate and work with Excel models while simultaneously implementing new business enterprise systems.
- Power BI knowledge is preferred.
- Proven project management skills preferred.
- Experience in ISO9001 and Continuous Improvement Initiatives such as Six Sigma, Lean Manufacturing and JIT.
Ashtabula, OH
Vibrantz is committed to protecting your privacy. We provide a Website Privacy Policy located on our Vibrantz.com site to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read that policy carefully. If any term in the policy is unacceptable to you, please do not use the Website or provide any personal data. This policy may change from time to time (see Revisions to Our Privacy Policy on Vibrantz.com).
Vibrantz Technologies Inc. (“Vibrantz”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, genetic information, sexual orientation, or any other characteristic protected under applicable federal, state, or local law.
