What are the responsibilities and job description for the Technical Support Specialist position at Vibration Research?
Job Description
Job Description
Salary :
Do you enjoy solving problems, technically minded, enjoy helping others, and customer service? Do you have a goal to be in sales but want to understand the product first? Vibration Research is looking for a Technical Support Specialist to help with our customer focused, innovative company! This position will help resolve customer issues and help our team to continually make our products better. It is a perfect opportunity to further develop your customer service skills along with gaining in depth knowledge of our products.
Vibration Research designs and manufactures leading edge vibration control systems for electrodynamic and servohydraulic shakers, as well as portable dynamic signal analyzers.
Since 1995, Vibration Research has become the leader and innovator in the field of vibration control. Our success is based on reliable, user friendly software packages for vibration control. Having built a reputation for quality and superior performance, we continue to focus on this objective as the foundation of everything we do. Vibration Research is a global, family-owned corporation based right here in West Michigan. We work out of a new, modern location in Jenison and treat our team of talented and passionate employees very generously.
As a Technical Support Specialist , your goal is to efficiently resolve customer questions and issues through effective troubleshooting techniques. To accomplish this, you will be responsible for :
- Responding quickly to customer emails / phone calls to address technical issues
- Ensuring customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved
- Assist to provide customers with proposals, cost estimates and quotes
- Work with our sales team to anticipate future customer needs / desires and translate those needs / desires to the VR team
- Tracking and reporting out customer requests and complaints on VR product features (both hardware and software) to help us as we remain dedicated to innovation
- Maintaining historical records by documenting hardware and software issues as they relate to specific hardware and software products and revisions
- Relaying pertinent customer information and opportunities to the sales team
- Collaborating with the sales team to provide answers to technical questions
- Grow into sales support for our application engineers on weekly calls to existing and future customer sites across the country
A successful Technical Support Specialist will have :
If you believe you have the capabilities and competencies to help our customers maximize their use of our products, we want to talk to you. Please submit a resume today! For more information on Vibration Research, please visit us at https : / / vibrationresearch.com /