What are the responsibilities and job description for the Service Desk Representative position at Vibrus Group?
Duration: 6 months contract
Responsibilities
Excellent troubleshooting skills, written and verbal communication skills, attention to detail, helpful and friendly disposition, and experience supporting people via email and phone.
5 or more years of recent experience working at a Help Desk/Service Desk, especially for a healthcare organization.
Experience supporting Epic, Microsoft (Windows and Office), VPN, and multi-factor authentication (MFA).
Experience working remotely.
Skills: communication,information technology,troubleshooting,management
Responsibilities
- Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of Facility's locations, technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines, and a variety of software
- Safeguard the security of the organization by following established procedures to prevent unauthorized access to System resources
- Provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of semi-complex technical issues or requests
- Provide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership as needed to ensure service excellence is achieved.
- High School Diploma or equivalent required.
- Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certification - A relevant Associate’s degree or higher (Information Technology, Information System, Computer Science, Health Information Management, or other Business/Communication/Technology related), and Information Technology/Support industry certifications.
- Certification in IT Service Management (ITSM/ITIL/HDI, etc.)
Excellent troubleshooting skills, written and verbal communication skills, attention to detail, helpful and friendly disposition, and experience supporting people via email and phone.
5 or more years of recent experience working at a Help Desk/Service Desk, especially for a healthcare organization.
Experience supporting Epic, Microsoft (Windows and Office), VPN, and multi-factor authentication (MFA).
Experience working remotely.
Skills: communication,information technology,troubleshooting,management
Salary : $18 - $19
