What are the responsibilities and job description for the Dining Room Supervisor - Weekends Required position at Vicar's Landing?
JOB SUMMARY
The Dining Room Supervisor is responsible for supervising and directing all front of the house staff to assure a satisfying dining experience for all Members and providing support to the Dining Room Manager and Assistant Dining Room Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Provide support to the Dining Room Manager and Assistant Dining Room Manager in supervising staff before, during and after meals to see they follow all policies and procedures, ensuring quality of service to all Members. Assist in the supervision of all operations of the Main Dining Room. Conduct daily menu class. Delegate assignments, side-work and daily cleaning. This duty is performed about 20% of the time.
2. Maintain communication with staff and management. This duty is performed about 20% of the time.
3. Assist with the Micros POS system, ensuring all charges are closed correctly. This duty is performed about 15% of the time.
4. Conduct a daily walk through of area of supervision. Communicate with Dining Room Manager or Assistant Dining Room Manager any situation regarding the Dining Room in a timely manner (i.e. equipment failures, incidents with staff or Members, supply needs, etc.). This duty is performed about 10% of the time.
5. Complete weekly schedule within budget and staffing requirements. This duty is performed about 5% of the time.
6. Assist the supervisor of special functions to include set up, service and clean up. This duty is performed about 5% of the time.
7. Obey and enforce all safety and sanitation guidelines set up by the Dining Services Department, Vicar's Landing and Federal, State, and local laws. Instruct personnel in methods of sanitation and safety. Report all accidents/incidents per department policies. This duty is performed about 15% of the time.
8. Abides by all established Vicar's Landing policies, procedures, and rules, including attendance. Maintains established standards of personal hygiene and cleanliness. Dresses to present a professional appearance. Attending service training as required. Participate in intra-departmental meetings. This duty is performed about 5% of the time.
9. Performs specific work duties and responsibilities as assigned by the Dining Services Director, Dining Room Manager or Assistant Dining Room Manager. This duty is performed about 5% of the time.
10. Perform any other related duties as required or assigned.
Skills, Abilities & Competencies:
- One to two years fine dining waitstaff and host/hostess experience required. Dining room supervisory experience a plus.
- Ability to read, write and speak English, perform simple arithmetic, and follow oral instructions in English.
- Ability to interpret and explain the menu, answer, or refer questions, coordinate the meal service process, and respond to requests.
- Must be able to bend and pick up items from the floor and reach above head to remove items from shelves.
- Ability to work in close cooperation with Members, guests and staff with courtesy, tact, and graciousness.
- Must possess understanding of hospitality, customer service, table service technique, personal hygiene, and professional appearance.
- Must be at least 18 years of age to assume bartender activities when necessary.
- Must be able to lift and carry 50-pound service tray 50 feet.
Working Conditions
- Walks or stands 75% of the time.
- Works in a fast-paced environment; must be able to move quickly.
- Works in an indoor setting with limited exposure to elements.
- Works in potentially hazardous conditions and may be subject to falls, cuts, and burns from equipment, hot food, or chemicals throughout the day.
- May be subject to hostile and emotional Members. Must be able to handle such situations with a positive service attitude.
PHYSICAL DEMANDS
While performing the essential functions of this job, the employee is regularly required to stand, walk, sit, talk hear, and occasionally required to reach with hands and arms, stoop, kneel, and crouch. Employee must have excellent balance and be able to climb a ladder and walk around a roof. The employee must occasionally lift and/or move up to 30 pounds and be able to work at heights. Specific vision abilities required by the job include close, distance, and peripheral vision, depth perception and the ability to adjust focus as well as work on a computer for extended periods of time. The employee must be able to communicate verbally with other on the phone or in person.