What are the responsibilities and job description for the Area Group Sales Manager position at Viceroy Washington DC?
Viceroy Hotels:
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
Location:
Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city’s liveliest and artful locations.
Overview:
The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.
Responsibilities:
- Meet or exceed set goals.
- Operate the Sales Department within established sales expense budget.
- Initiate and follow up on leads.
- Proactively solicit new and existing accounts to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, site inspections, and written communication and file maintenance.
- Maintain and participate in an active sales solicitation program.
- Complete sales contracts with specific details and rates and ensure the client receives the information in a timely manner
- Assist clients with any questions, resolve any issues and be available to personally meet with clients. Establish parameters, quotes and negotiate prices and seal contracts
- Attend trade shows, community events and industry meetings
- Maintain accuracy in accounts, contracts, activity, and business details
- Prepare and execute annual market plans based upon sales deployment.
- Develop/maintain knowledge of market trends, competition and customers
- Monitor production of all top accounts and evaluate trends within your market.
- Conduct/attend meetings as appropriate to the position.
- Communicate progress, obstacles and promotions with the Director of Sales & Marketing to ensure full alignment.
- Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Continuously design, monitor and regulate the accuracy, consistency and integrity of all Sales automation technology and record keeping
- Participate in biweekly Sales and Catering meetings, sales strategy meeting, training and other sales related meetings as required
- Assists in planning and executions of annual capital and budgeting process
- Ability to communicate customer needs and resolve complaints.
- Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
- Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
- Invite clients to the hotel for entertainment, lunches, tours and site inspections.
- Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
- Assist in the preparation of required reports in a timely manner.
- Be familiar with all Viceroy Hotel Group sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
- Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
- Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
- Meet and greet onsite contacts.
- Develop networking opportunities through active participation in community and professional associations, activities and events.
- Review meeting planner evaluations with the Director of Sales & Marketing to ensure that issues receive follow-up.
- Entertain clients.
- Handle inquiries as part of Inquiry Day Program.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Minimum of 2 years of hotel group sales experience at a boutique hotel, luxury experience is preferred.
- High School diploma or equivalent required.
- Must be skilled in Windows, Company approved spreadsheets and word processing.
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Must be able to walk and stand for extended periods of time up to four (4) hours.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
- Must be able to lift up to 15 lbs.
- Must be able to bend, stoop, squat and stretch.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
Note: The salary range does not include quarterly bonus potential which is uncapped and based on achieving goals.
