DISPATCH AGENT - LUXURY TRANSPORTATION SERVICES

• Schedule and dispatch drivers to ensure timely and efficient transportation of guests, luggage, and packages.
• Maintain communication with drivers throughout their shift, providing necessary updates and information.
• Coordinate with the Resort Services, Casino Marketing, VIP, Paiza, Butlers, Group Services, and Executive Administration departments to ensure smooth transportation operations.
• Develop and maintain a thorough understanding of the resort's transportation routes, parking areas, and other related information.
• Maintain accurate records of dispatch activities and vehicle maintenance.
• Handle guest questions, complaints, and concerns related to transportation services, resolving issues in a timely and professional manner.
• Collaborate with management to develop and implement transportation policies and procedures to enhance guest satisfaction.

• Ensure that all clients receive a high level of privacy, discretion, and professionalism throughout their transportation experience.
• Promote guest/client loyalty by building strong and lasting relationships with new and repeat customers.
• Promotes teamwork, mutual respect, and a culture of continuous improvement.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All Team Members at The Venetian Resort are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age
• Proof of authorization/eligibility to work in the United States
• High school diploma or equivalent
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 2 years of experience within the hospitality industry required with preference in dispatching or related field.
• Must be able to obtain and maintain a Nevada Driver's License and any other certification or license, as required by law or policy.
• Knowledge of local traffic laws and regulations.
• Customer service-oriented with a positive attitude.
• Working Knowledge of federal and state regulations governing the transportation industry.
• Strong attention to detail and ability to multitask effectively.

• Exceptional safety record and knowledge of defensive driving techniques
• Strong problem-solving skills and ability to think on your feet.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients and guests with dignity and the utmost tact and politeness.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access to all areas of the property and drive areas, with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability to, for prolonged periods of time, sit, walk, stand, and to frequently stretch, bend and kneel.
• Work in a fast-paced and busy environment
• Work indoors and be exposed to various environmental factors such as, but not limited to, LED lights, noise, dust, and cigarette smoke