Front Desk Receptionist

Victoria Edward Spa is Seeking an Appointment Setter.

Persons within this department must oversee the reception area and maintain the spa boutique to assure beautiful presentation and profitability. Maximize and achieve set department and individual revenue targets.

Position Activities and Responsibilities:

• � Displays masterful knowledge of spa experiences and menu

• � Able to maneuver through the software program quickly and

effectively

• � Accurately enters point of sale data

• � Efficient at making reservations, check-in and check-out

• � Familiar and knowledgeable with spa boutique inventory

• � Assists with merchandising and maintaining the spa boutique

• � Assists with inventory management and other organizational

tasks

• � Promotes spa services and gift cards/certificates, advises on gift

selection, maintains accurate gift card sales data

• � Provides gracious spa tours to visitors that lead to sales

• � Maintains a beautiful physical environment within the reception

area

• � Great phone management skills

• � Greets and checks guests in and out

• � Facilitates effective workflow for technical team

• � Maintains a polished professional image

• � Assists other support team members when asked

• � Attends all in-house training and commits to outside continuing

education

• � Attends and participates in all general and team meetings

• � Participates in all aspects of marketing/special events planning 111

and execution

• Prepares promotion presentation and display

� Mentors/trains new team members to help them grow�

• � Professional guest communication

• � Maximize revenue generation for both treatments and retail

• � Maintains a smile at all times

• � Performs opening and closing duties

• � Able to handle unsatisfied guest

• � Monitors performance and achieve targets

• � Asks for Facebook likes and testimonials

• � Informs team members of cross-marketing opportunities

• � Treat all team members professionally

Desired Qualifications:

• � Experience in front line guest service (hospitality and retail highly desired)

• � High school diploma or college

• � Computer skills and aptitude for mastering spa software

• � Good selling abilities

• � Flexible schedule

• � Professional image with gracious, warm, and genuine

personality

• � Skin care knowledge and understanding of the spa menu

• � Good organizational skills and follow-through

• � Able to multi-task and improvise on the spur of the moment

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Monday to Friday

Work Location: In person

Salary : $14