What are the responsibilities and job description for the Yoga Studio Assistant Sales Manager position at Victoriam Management, Inc?
Description
Job Title: Assistant General Manager
COMPANY OVERVIEW:
YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is energizing, empowering and fun. YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United States.
POSITION:
The Assistant General Manager is responsible for overseeing the designated studio(s) to ensure the studio is well-maintained and that customer service standards are upheld to YogaSix standards. He/she will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Teachers. He/she must have strong customer service skills, knowledge of PC/Mac computers, be able to communicate in an effective and efficient way, be team-oriented and have a drive and passion for sales and service.
DUTIES
Revenue Generation: A studio (yes, even a yoga studio) is a business. Therefore, the primary focus of the studio’s Assistant General Manager is to manage and grow all revenue streams including:
Memberships and Class Packages
Retail
Workshops, Privates and Teacher Trainings
Student Acquisition and Retention: A successful studio depends on supporting prospective students through the following life cycle:
Lead Generation
Generating consistent lead flow through a blend of GrassRoots Marketing, Social Media, and Referrals
Booking Appointments
Contacting leads in a timely manner to establish relationship and get them booked in for a class experience
Membership Sales
Following a successful initial class experience, presenting best membership option based on the student’s goals
Retention
Ensure new members are onboarded properly and continue to feel value of membership through both utilizing classes and ensuring class quality is exceptional
Marketing: execute marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
Support/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
Social media management
Leadership
Supervise, coach, mentor all wellness advisors
Studio Operations
Manage maintenance issues, inventory and cleaning
Participate in studio, regional and company-wide meetings and trainings as needed
Work closely with Studio Owners and General Manager to ensure health and profitability of the studio
JOB REQUIREMENTS:
Sales & Management Experience
1 years of retail/service sales or fitness sales experience
Confident in generating personal sales and training Wellness Advisors in sales
Work with the General Manager to ensure health and profitability of the studio.
Proven experience in generating and following up on leads
Communication & People Skills
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to work harmoniously with co-workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may voice frustrations
Strong customer service skills
Solid writing and grammar skills
Organizational, Professional, & Technological
Ability to excel in a fast changing, diverse environment
Ability to recognize areas of improvement and make changes using good judgment
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Proficient with computers and Studio software
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employees must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.
May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
Must be able to effectively hear in person and via telephone
COMPENSATION & BENEFITS:
This position offers a competitive base salary based on experience & performance
Commission opportunities based on personal sales
Opportunity to bonus, based on studio performance
Discounts on Teacher Training programs
Free studio membership
Retail discounts
SKILLS YOU WILL LEARN:
Successful Assistant General Managers develop a broad and marketable skill set through their time in this role that are very transferable throughout the boutique fitness space, as well as many industries outside of the fitness industry. AGMs are able to promote their sales skills, management experience, impact in marketing and the lead generation process, operations, and client care. This is an excellent position if your goal is to ultimately manage a boutique fitness space, or to develop these skills to be applied in other industries
EQUAL OPPORTUNITY EMPLOYMENT
YogaSix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, YogaSix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as they may change at any time with or without notice.
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Job Title: Assistant General Manager
COMPANY OVERVIEW:
YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is energizing, empowering and fun. YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United States.
POSITION:
The Assistant General Manager is responsible for overseeing the designated studio(s) to ensure the studio is well-maintained and that customer service standards are upheld to YogaSix standards. He/she will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Teachers. He/she must have strong customer service skills, knowledge of PC/Mac computers, be able to communicate in an effective and efficient way, be team-oriented and have a drive and passion for sales and service.
DUTIES
Revenue Generation: A studio (yes, even a yoga studio) is a business. Therefore, the primary focus of the studio’s Assistant General Manager is to manage and grow all revenue streams including:
Memberships and Class Packages
Retail
Workshops, Privates and Teacher Trainings
Student Acquisition and Retention: A successful studio depends on supporting prospective students through the following life cycle:
Lead Generation
Generating consistent lead flow through a blend of GrassRoots Marketing, Social Media, and Referrals
Booking Appointments
Contacting leads in a timely manner to establish relationship and get them booked in for a class experience
Membership Sales
Following a successful initial class experience, presenting best membership option based on the student’s goals
Retention
Ensure new members are onboarded properly and continue to feel value of membership through both utilizing classes and ensuring class quality is exceptional
Marketing: execute marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
Support/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
Social media management
Leadership
Supervise, coach, mentor all wellness advisors
Studio Operations
Manage maintenance issues, inventory and cleaning
Participate in studio, regional and company-wide meetings and trainings as needed
Work closely with Studio Owners and General Manager to ensure health and profitability of the studio
JOB REQUIREMENTS:
Sales & Management Experience
1 years of retail/service sales or fitness sales experience
Confident in generating personal sales and training Wellness Advisors in sales
Work with the General Manager to ensure health and profitability of the studio.
Proven experience in generating and following up on leads
Communication & People Skills
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to work harmoniously with co-workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may voice frustrations
Strong customer service skills
Solid writing and grammar skills
Organizational, Professional, & Technological
Ability to excel in a fast changing, diverse environment
Ability to recognize areas of improvement and make changes using good judgment
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Proficient with computers and Studio software
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employees must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.
May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
Must be able to effectively hear in person and via telephone
COMPENSATION & BENEFITS:
This position offers a competitive base salary based on experience & performance
Commission opportunities based on personal sales
Opportunity to bonus, based on studio performance
Discounts on Teacher Training programs
Free studio membership
Retail discounts
SKILLS YOU WILL LEARN:
Successful Assistant General Managers develop a broad and marketable skill set through their time in this role that are very transferable throughout the boutique fitness space, as well as many industries outside of the fitness industry. AGMs are able to promote their sales skills, management experience, impact in marketing and the lead generation process, operations, and client care. This is an excellent position if your goal is to ultimately manage a boutique fitness space, or to develop these skills to be applied in other industries
EQUAL OPPORTUNITY EMPLOYMENT
YogaSix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, YogaSix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as they may change at any time with or without notice.
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