What are the responsibilities and job description for the Regional Service Manager position at Victory Automotive Group?
Job Description:
Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Description The Regional Service manager oversees the service and parts departments of several our new car dealerships and is responsible for the reputation, efficiency, and profitability of these departments. The position is customer-focused with extensive knowledge of the overall operation of the dealership's service department and is responsible for selecting, training, coaching, developing, and retaining talent for the operation departments and driving a high-level of performance among the team to ensure a high level of customer and associate satisfaction. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. Responsibilities: Consult and collaborate with Parts Manager, Service Manager, and dealership management on all aspects of Fixed Operations. Hires, trains, motivates, and monitors the performance of the service and parts department managers Understands and complies with federal, state, and local regulations that affects repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures Required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction Ensure a consistently high level of internal and external customer satisfaction throughout the service department Drive profitability through increased sales, gross profit, P&L management, and labor cost control Create and maintain strong working relationships with external vendors
Job Requirement: Service Advisor Experience: 2 years or more Dealership Experience: 1 year or more Strong written and verbal communication skills Self-motivated, goal oriented, and ability to work within a fast paced environment Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.) Intermediate or better skills in MS Office (Word, Excel, Outlook) Professional appearance and work ethic Travel required up to 50% Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It’s time to make the most important move of your career! Apply Now!
Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Description The Regional Service manager oversees the service and parts departments of several our new car dealerships and is responsible for the reputation, efficiency, and profitability of these departments. The position is customer-focused with extensive knowledge of the overall operation of the dealership's service department and is responsible for selecting, training, coaching, developing, and retaining talent for the operation departments and driving a high-level of performance among the team to ensure a high level of customer and associate satisfaction. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. Responsibilities: Consult and collaborate with Parts Manager, Service Manager, and dealership management on all aspects of Fixed Operations. Hires, trains, motivates, and monitors the performance of the service and parts department managers Understands and complies with federal, state, and local regulations that affects repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures Required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction Ensure a consistently high level of internal and external customer satisfaction throughout the service department Drive profitability through increased sales, gross profit, P&L management, and labor cost control Create and maintain strong working relationships with external vendors
Job Requirement: Service Advisor Experience: 2 years or more Dealership Experience: 1 year or more Strong written and verbal communication skills Self-motivated, goal oriented, and ability to work within a fast paced environment Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.) Intermediate or better skills in MS Office (Word, Excel, Outlook) Professional appearance and work ethic Travel required up to 50% Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It’s time to make the most important move of your career! Apply Now!