Inside Sales Agent

The Inside Sales Agent's responsibility is to build awareness, interest and sales among our target audience (direct and agent customer).

THIS POSITION IS ELIGIBLE TO BE REMOTE/WORK FROM HOME IN VARIOUS STATES.

Please complete Culture Index (CI) Survey as part of the required applicant process:  https://go.cultureindex.com/s/s59pqowKuT

• Convert inbound digital leads into reservations by:
  • Calling the leads
  • Introducing VCL and identifying cruise date opportunities
  • Handling objections and closing the sale
  • Providing the appropriate follow-up
• Work a designated group of agencies and their respective agents in order to:
  • Introduce VCL
  • Provide the necessary materials 
  • Create booking opportunities
• Send group opportunities to the group lead.
• Develop positive business relationships with agency leadership and appropriate agents with strong follow-up and follow-through.
• Faciliate the booking of agent requests not handled by the VP or Director of Sales.
• Use Salesforce to manage activities as well as record progress.
• Use reservation software to book digital leads.
• Handle all interactions in a timely and professional manner.
• Other projects or duties as requested.

REQUIREMENTS & QUALIFICATIONS

Education:                                                                          

• HS diploma or equivalent

Skills & Abilities:

• Excellent communication, presentation, planning, time management, and relationship building skills.
• Outgoing and self-motivated.
• Current experience in a revenue position
• Microsoft office skills
• Ability to travel – 10% of the time

Experience:  

• At least 2 years of experience in a similar role
• Travel/tourism, hospitality and/or cruise industry experience strongly desired