What are the responsibilities and job description for the Shore Experience Manager position at Victory Cruise Lines?
Job Description
Job Description
A required part of the candidate experience is to, in addition to completing this application / submitting resume, please complete our Culture Index survey at this link : https : / / go.cultureindex.com / s / s59pqowKuT
An enthusiastic and guest-focused Shore Experience Manager oversees and manages shore experiences and off-ship activities for our guests. The Shore Experience Manager will be responsible for coordinating shore excursions, ensuring a seamless and enriching experience for guests, overseeing shore experience team, working with service providers, and ensuring the safety and satisfaction of all participants. The ideal candidate will have excellent organizational, communication, and problem-solving skills and a passion for travel and tourism.
Work Location & Other Pertinent Details : This position will live and work onboard a ship for 4-6 weeks at a time, with approx. 2 weeks off in between rotations. The ship location is on the Great Lakes & Canadian Maritimes. The ship operates a 24 / 7 schedule and this individual should plan on sitting / standing / walking up to 10 hours per day, consecutive days, with no days off while onboard during the scheduled rotation. The pay for this position is $300.00 per day worked. Candidates should preferably be located in the Eastern or Central Time Zones.
Duties & Responsibilities :
Experience Coordination :
- Ensure all experiences are planned, scheduled, and operated according to company guidelines, safety protocols, and guest satisfaction standards.
Guest Experience Management :
Operational Management :
Safety and Compliance :
Guest Experience Team Cross-Department Collaboration :
Requirements & Qualifications :
Experience :
Skills & Abilities :
Education :
Our Values :
At the heart of our endeavors lies an unwavering commitment to our core values and code of conduct, guiding our every action and decision.
Core Values
Safety First : We prioritize the well-being of our guests and team above all else. Every task is approached with diligence and caution, ensuring a secure environment for all.
Teamwork : We recognize the strength found in unity. We draw upon diverse perspectives to achieve remarkable results. We are a team because we respect, trust and care for each other.
Integrity : We uphold the highest ethical standards, fostering trust through open communication, honesty and sincerity in all our dealings. Integrity is the cornerstone of all our dealings.
Have Fun : We believe in an environment where enjoyment and enthusiasm are valued. We celebrate each VICTORY and encourage a positive atmosphere where laughter and creativity thrive.
Innovation : Embracing the spirit of creativity, we continuously seek new pathways and bold ideas. Our relentless pursuit of innovation drives us to push boundaries and shape the future.
Service Excellence : We are dedicated to exceeding expectations, delivering unparalleled quality in every endeavor. We strive to make a lasting impact on those we serve.
Code of Conduct
Respect & Dignity : Treat fellow employees, clients and guests with the respect, dignity and understanding they deserve as fellow human beings.
Enthusiastic Friendliness : Go out of your way to offer a friendly greeting and a bright genuine smile. Never walk by a fellow employee or guest without acknowledging them.
Dedicated Work Ethic : Believe in committing deeply to doing good work. Go above and beyond to achieve excellence and be willing to put in extra effort when needed.
Find a job you love, and you’ll never work a day in your life!”
Salary : $300