What are the responsibilities and job description for the Optician/Customer Service position at Victory Eye Care?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is crucial in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to navigate various systems while adhering to industry regulations.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Assist customers with product information, order processing, and issue resolution.
- Maintain accurate records of customer interactions and transactions in our systems.
- Collaborate with team members to enhance the overall customer experience.
- Ensure compliance with HIPAA regulations when handling sensitive medical records and information.
- Utilize knowledge of medical terminology and coding to assist customers in the healthcare sector.
- Provide support for retail sales inquiries and facilitate smooth transactions.
- Stay updated on product offerings and company policies to provide accurate information.
Skills
- Proficiency in using systems such as Revolution for managing customer interactions.
- Experience in retail sales or retail management is preferred.
- Familiarity with medical billing processes and medical records management.
- Strong collaboration skills to work effectively within a team environment.
- Knowledge of HIPAA regulations and medical terminology is highly desirable.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Excellent verbal and written communication skills to convey information clearly.
Join us in delivering outstanding service while growing your career in a supportive environment!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
- Commission pay
Ability to Commute:
- Dacula, GA 30019 (Required)
Ability to Relocate:
- Dacula, GA 30019: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18