Bilingual Housing Stabilization Case Manager

Job Type

Full-time

Description

The Bilingual Housing Stabilization Case Manager is responsible for providing housing support designed to increase housing retention, and housing advocacy as needed. The Bilingual Housing Stabilization Case Manager reports to the Program Manager of Keys to Home.

Location: Keys to Home is a program which provides intensive housing search, housing advocacy, and life-stabilization services to low-income Massachusetts families and individuals living with HIV/AIDS and experiencing homelessness or unstable housing situations. Keys to Home is focused on the interconnection of housing and health. Our program helps families and individuals obtain permanent, safe housing solutions, increase self-sufficiency, and gain skills which support stability with housing and health. We are located at 29 Stanhope St, 3rd Floor, Boston, MA 02116.

Essential Functions

• Identify housing support needs; coordinate and advocate for appropriate support services and resources that will assist clients optimize their health outcomes and housing stabilization, and move towards self-sufficiency.
• Provide housing stabilization services to clients, including eviction prevention, rent recertifications, accessing funding and benefit sources, accompanying clients to housing and resource-related appointments, appeals, and following up on submitted client applications.
• Formulate and document individualized goals-based plans in an electronic health record for clients for support services coordination. Goals need to be achievable, concrete, measurable and time-limited.
• Develop a wide-ranging resource network for people living with HIV/AIDS in the Greater Boston area. Provide coordination, linkage and follow-up with existing service programs to maximize access to services.
• Act as a liaison between clients, property management companies, medical personnel, volunteers and families; navigate and identify different components of a client’s support system at large.
• Develop and coordinate a system for follow-up/outcome measurement for up to 6 months post-discharge.
• Maintain timely and accurate records of all client work digitally, completing all program required assessments in the electronic health record system.
• Maintain clear, concise and accurate client files and data-based records.
• Attend weekly team meetings, weekly supervision, monthly clinical supervision meetings, All-Staff meetings, monthly staff trainings, collaborative program meetings, and other staff trainings and workshops when offered.
• Obtain signed consent to support and empower clients with the coordination of referrals, housing search, and other services, which may include direct advocacy and coordinating support related to other aspects of the client’s needs.
• Act in accordance with Victory Programs, Inc.’s Standards of Excellence, including maintaining professional ethics, boundaries and client confidentiality.
• Meet with clients where they are permanently housed or in the community as needed, providing weekly case management unless otherwise noted.
• Implement best practices in compliance with Victory Programs’ Philosophy of Care and our Housing First philosophy.
• Ensure that policies and procedures of the program are followed.
• Complete any additional agency or funder reports as requested by your immediate supervisor or other designated person.
• Continually assess client needs and provide referrals to community-based recovery, health, nutritional, and other support services for individuals receiving stabilization services.
• Develop and maintain contact and service linkages with internal and external client providers, to support clients/residents and their families. Contacts may include counselors, case managers, housing providers, among others.
• Promote access to and participation in the community and neighborhood, including the gathering and distributing information regarding community meetings, events, and resources.
  
  

Non-Essential Functions

• Participate and support the agency in program holiday events, State House rallies, fundraising and advocacy events, HIV/AIDS rally and walk, and any additional functions.
• Attend additional training as requested by your supervisor to enhance skills
• Perform any other duty or task that may be requested by a supervisor or the Program Director.
• Represent Victory Programs, Inc. in external meetings, as requested.
• Facilitate a monthly aftercare group to assist in the maintenance of housing stability.
  
  

Qualifications

• Must be bilingual (Spanish/English)
  
  

Preferred

Bachelor degree with 1-2 years’ experience preferred, or High school diploma with 3 or more years of client advocacy experience. Relevant experience may include:

• Housing search.
• Housing retention.
• Case management.
• HIV services.
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
• Openness to harm reduction philosophy.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and Internet use.
• Demonstrated ability to work successfully in multi-cultural settings with diverse client groups, including people with mental health concerns and substance use disorder.
• Must be CPR certified (may be obtained upon hire)
• Complete TB screening (may be obtained upon hire)
• Three strong work related professional references; at least 2 from manager or supervisor.
  
  

Preferred Qualifications

• A valid Massachusetts driver’s license with a safety driving points of 00, 99, 01, 02, or 03.
  
  

Position Type: Full-Time position (40 hours weekly) Monday - Friday 9am-5pm. On-site. Non-exempt.

Rate: $27.04 hourly

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.

Victory Programs has helped individuals and families in crisis for over 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 300 staff across over 30 programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurance. Victory Programs offers a generous paid time off package to all employees including vacation, sick, and personal time as well as holidays. Upon hire, all staff are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation. These figures adjust based on full time or part time status and allocated vacation time increases with length of employment.

Salary Description

$27.04/hr