Vice President

Victra is looking to hire a Vice President who is a highly strategic sales executive with a vision, who knows how to solve problems, and get things done.

Reporting Relationship

This individual will report directly to the CSO. As a Vice President for Victra, you will oversee retail sales and operations .

Responsibilities

• Improve upon all service metrics including the selling environment, conversion, checkout time, and customer acquisition.
• Create visual directives that lead to extremely high standards across all locations.
• Implement a selling and service initiative. Train all specialists across all four regions on specific selling skills and requirements.
• Collaborate with key partners to effectively position the business is in-sync with a broader strategic field of view.
• Review kiosk financial components to maximize profitability, analyze key performance indicators (KPI's) for strengths, trends, opportunities, and deficiencies, and coach appropriately to improve and/or duplicate results.
• Direct kiosk operations team to achieve operating budget goals and sales targets.
• Promote innovation and lead the team to test field strategies, share ideas and develop best practices.
• Ensure implementation and execution of corporate marketing programs in the field.
• Own key relationships with Victra's vendors.
• Promote and embody the Victra core values of Performance, Collaboration, Integrity, Innovation, and Celebrations.
• Keep Rule #5 alive!! Want to know more about Rule #5? Ask us!!

General Management

• Build a talent-driven organization; serve as leader/mentor to motivate, manage, and develop the retail team.
• Maximize growth potential while supporting existing partnerships.
• Develop and cultivate creative field executives and associates with a foundation in superior customer service.
• Create an educated field sales force with an intimate knowledge of brand and product.
• Ensure revenue growth and profitability.
• Create leadership disciplines and infrastructure to facilitate growth and profitability.
• Make decisions which will result in the most cost effective solutions with the highest opportunity for return on investment.

Brand Positioning/Marketing

• Set brand image standards for all retail kiosks and manage a unified brand statement across all product lines/categories.
• Develop programs that cause the company to come alive at kiosk level.
• Review and activate promotional plans, pricing and kiosk marketing programs.

Merchandising

• Develop intimate knowledge of consumer and marketplace.
• Serve as the divisional lightening rod for consumer and trend awareness.
• Transform consumer feedback and trend awareness into winning strategies

Customer Service

• Create a first class customer service model based on servant leadership where the company customer is at the apex of the organization.
• Create a service model that focuses on point-of-engagement versus point-of-sale.
• Align all systems and operations to deliver service that delights and exceeds the customer's expectations.

Strategic and Financial Planning

• Identify financial and operating issues/opportunities.
• Lead development of strategic growth plans as they relate to: budgeting, forecasting, inventory management, performance analysis, annual/seasonal planning and expense control.

Experience

• Successfully attract and motivate management talent.
• Proven record as a visionary, with ability to execute this vision at point-of-sale.
• Multi-functional kiosk leader with deep merchandising experience in vertically integrated retail environment.
• Well-developed merchandising skills, and a proven track record for recognizing and interpreting trends.
• Combines ability to be strategic and hands-on.
• Demonstrated success in the management of intensive companies where there is day-to-day blocking and tackling.
• Provides leadership that leads to personal growth and leads by example.
• Has been a proactive planner and implementer of change.
• Experienced working collaboratively across multiple business functions to achieve strategic goals

Personal Traits

• Strong listener.
• Strong communicator.
• Strong methodology and strategic abilities; a thoughtful leader who comes up with great ideas, but also enjoys being challenged.
• High energy level; must motivate and be capable of getting team to work together.
• Strong personal values; integrity above reproach.
• While taking pride in his/her work, is ego less, non-territorial and humble.
• Mentor and coach for all interactions and environments.

PHYSICAL REQUIREMENTS

• Ability to lift up to 10 pounds
• Ability to sit for long periods of time
• (unless accommodations are required/requested for an employee under the ADA)

TRAVEL REQUIREMENTS

• Up to 75%

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.