Men's Program Supervisor

Vida Medical Clinic and Support Services

Men’s Program Supervisor

Job Title: Men’s Program Supervisor                         

Program:      Support Services

Supervisor: Support Services Manager

General Summary

The Men’s Program Supervisor will provide resource coaching, parent education, and mentoring to men seeking individual and group programming services. The Men’s Program Supervisor will also assist with program leadership, supervision of volunteer male mentors, program development, and serve as the Men’s Program liaison to community partners and other nonprofit organizations.  All duties and responsibilities are performed in support of Vida’s Mission, Vision and Statement of Faith.

Primary Responsibilities:

1.    Ability to mentor by acting as a role model for their mentee, providing encouragement, feedback and motivation to achieve their goals.

2.    Maintain client mentoring caseload

3.    Research and manage community resources for men

4.    As Men’s Office Staff Supervisor:

a.    Take Men’s Program inquiry calls for Vida Support Services

b.    Schedule, screen and conduct intake appointments

c.    Volunteer mentor supervision

d.    Answer scheduling questions

e.    Assist team with group play date activities

f.     Lead a monthly dad’s support group

5.    Oversee strategic goals work pertaining to men’s program development. Tracks and provides periodic reports on program outcomes.

6.    Assures that client services male volunteers are trained and equipped to provide quality services to male clients.

a.    Develops and conducts continuing education and enrichment for male mentors regarding curriculum items and community resources in cooperation with Support Services Program Manager and Bi-Lingual Supervisor   

7.    Completes projects and tasks as needed and assigned by the Support Services Manager

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving:

Gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.

Customer Service:

1.    Manages difficult or emotional patient/resident/client situations

2.    Responds promptly to patient/resident/client needs

3.    Solicits patient/resident/client feedback to improve service

4.    Responds to requests for service and assistance

5.    Meets commitments.

Oral Communication:

1.    Speaks clearly and persuasively in positive or negative situations

2.    Listens and gets clarification

3.    Responds well to questions

4.    Participates in meetings

Written Communication:

1.    Writes clearly and informatively

2.    Edits work for spelling and grammar

3.    Competent to read and interpret written information

Teamwork/Professionalism:

1.    Builds rapport and trust with mentees

2.    Balances team and individual responsibilities

3.    Exhibits objectivity and openness to others' views

4.    Gives and welcomes feedback

5.    Contributes to building a positive team spirit

6.    Puts success of team above own interests

7.    Supports everyone's efforts to succeed

8.    Approaches others in a tactful manner

9.    Reacts well under pressure

10. Treats others with respect and consideration regardless of their status or position

11. Accepts responsibility for own actions

12. Follows through on commitments

Quality Management/Quality:

1.    Looks for ways to improve and promote quality

2.    Demonstrates accuracy and thoroughness

3.    Applies feedback to improve performance

4.    Monitors own work to ensure quality

Organizational Support:

1.    Follows policies and procedures

2.    Completes administrative tasks correctly and on time

3.    Supports organization’s goals and values

4.    Benefits organization through outside activities

Qualifications:

1.  Bachelor’s degree or job-related equivalent experience in human resources, social work, psychology or related service field

2. Knowledge of Microsoft Office including Excel, Word and Sharepoint

3. Excellent interpersonal skills

4. Excellent oral and written communication skills

5. Highly organized with attention to detail

6. Good judgment and integrity

7. Driven to continually improve processes

8. Prior work or volunteer experience with volunteers

9. Great time management skills

10. An interest in working with men, diverse populations, and families

12. Willingness and ability to have spiritual conversations

The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions.

I have received a copy of this job description. I understand, affirm, and subscribe to the requirements, responsibilities, and duties of this job.

Employee ____________________________________        Date _________________

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