Patient Service Representative (CSR)

Join our Vida Medical Centers' Customer Service team, now with 2 positions available at the corporate location. Company with great benefits including paid time-off, holidays and bonus. Minimum of 1 year experience in this field is required for this position.

The Patient/Customer Service Representative is responsible for providing exceptional customer service to patients, assisting with inquiries, scheduling appointments, and ensuring a positive experience for all individuals interacting with our facility. This position operates in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members. Job duties include, but are not limited to:

• Handle inbound and outbound calls in a professional, courteous, and timely manner. Address callers needs which may include resolving issues and educating caller.
• Assist patients by scheduling, canceling and/or confirming medical provider appointments and Transportation (if applicable).
• Answer phones as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. When applicable, collaborate with other Departments by transferring the call or message through EMR.
• Maintain patient’s information updated in the EMR system, verify patient’s demographic information in every call (address, phone number, emergency contact, etc.)
• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling.
• Be fully trained, familiar, and remaining up to date with services and changes in our company, making sure you always provide accurate information to our members.
• Ensure deficiencies or complaints are addressed with the appropriate Department personnel.
• Always maintain strict patient confidentiality and practice HIPAA Compliance Guidelines and regulations.

Skills Required:

• Verbal and written communication skills
• Computer proficiency
• Attention to detail
• Excellent listening skills
• Ability to calm irate, anxious, or grieving customers
• Capacity to navigate stressful situations with ease
• Strong organizational and time management skills
• Exudes patience and compassion
• Professionalism and work ethic
• Understanding of medical terminology
• Flexibility and Punctuality
• Bilingual (Spanish/English) Preferred
• Fluent Spanish (Verbal & Written) Required

Tipo de puesto: Tiempo completo

Sueldo: A partir de $14.00 la hora

Lugar de trabajo: Empleo presencial

Salary : $14