What are the responsibilities and job description for the Technical Support Engineer position at VIDA?
At VIDA, we are passionate about driving positive change in lung and respiratory care through thoughtful, innovative technology. We’re committed to reshaping the way organizations and physicians' approach pulmonary medicine with powerful artificial intelligence and image analysis. Our talented team works hard every day to design innovative solutions that truly improve patients’ lives around the world. We’re a small, fast-growing company with big benefits and the kind of culture that makes you smile. All we’re missing is YOU! If you are looking to make a difference and channel your expertise into meaningful work that is changing the world for the better, we want to hear from you!
As a Technical Support Specialist/Engineer in our Customer Success department at VIDA you will have the opportunity to:
Act as a point of contact for VIDA customers by creating effective solutions to challenging technical issues. You will use your troubleshooting and problem-solving skills to identify and diagnose issues, make recommendations, and implement solutions.
Work with VIDA partners to support the integration of products
Improve customer references by writing and maintaining documentation, optimizing learning databases, and effectively tracking issues.
Required Qualifications:
Bachelor’s degree in computer science, computer engineering or another related technical field or equivalent education and experience
3 years of experience working as a Salesforce.com administrator including workflows, process improvements, and identification of issues
Experience using Python for scripting
Prior experience in building and delivering process/service delivery design.
Preferred Qualifications:
All VIDA employees expected to be flexible and have an entrepreneurial mindset. Other duties may be assigned as needed.
VIDA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.