Resident Experience Associate

Who We Are

At Vie Management, we foster an environment where employees’ ideas are valued and put into action. While we provide a structured, team-oriented workplace, we also encourage creativity, self-discipline, and an entrepreneurial mindset.

Our commitment to diversity and inclusion allows us to attract and retain top talent. By embracing our team’s unique perspectives and shared experiences, we create innovative solutions that inspire exceptional lifestyles.

We are seeking a Guest Experience Coordinator to serve as the welcoming face of our student housing community. This role is perfect for a detail-oriented, hospitality-driven professional who thrives on engaging with residents, delivering outstanding customer service, and supporting daily operations. As a key team member, you will help cultivate a warm and efficient environment for both residents and

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Un jour dans la vie de (A day in the life of)

Guest Relations & Resident Experience

• Serve as the first point of contact for residents, guests, and visitors, providing a warm and professional welcome.
• Deliver exceptional customer service, assisting residents with inquiries, requests, and concerns in a timely manner.
• Handle resident follow-ups for maintenance requests and general service needs.
• Assist with move-in and move-out coordination, ensuring a smooth transition for residents.
• Maintain a clean, organized, and welcoming front desk area.

Front Desk Operations & Administration

• Answer and direct incoming phone calls professionally and efficiently.
• Assist with data entry and resident record updates in property management systems (Entrata or equivalent).
• Maintain key management protocols, issuing and tracking keys for residents and staff.
• Enforce community policies by ensuring guests and residents adhere to property guidelines.

Community Engagement & Events Support

• Promote and support resident events, assisting with setup, execution, and follow-up.
• Engage with residents to foster a sense of community and belonging.
• Provide feedback and insights on resident interactions to help improve services and engagement efforts.
• Outreach Marketing to local Universities, Groups and Organizations, and Local Businesses to build partnerships

Collaboration with Operations & Maintenance

• Work closely with housekeeping and maintenance teams to ensure a clean and well-maintained community.
• Assist in logging and following up on maintenance requests, ensuring timely resolution.
• Conduct property walks to identify areas that need attention and report issues to the management team.

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Who you are –

· Audacious, Adventurous, Bold, and Enthusiastic

· Health conscious and active

· Connected and sociable

· Accessible and charitable

· Diverse and unique

Must have abilities -

· Natural Credibility and Leadership Skills - Diversity of experience through Hospitality, sales, operations, development and Student Housing

· Energetic and Supportive – Entrepreneurial spirit; “go-getter”

· Ability to Communicate – Open, honest, gives and receives feedback; expresses ideas and thoughts

· Empathetic – Kind; treat other fairly

· Ability to Make Tough Decisions – Problem solver, provokes thought and moves quickly toward action

Qualifications & Skills:

• 1 year of experience in customer service, hospitality, or front desk roles (student housing or property management experience is a plus).
• Strong interpersonal skills with a friendly and approachable demeanor.
• Excellent communication and problem-solving abilities.
• Ability to multitask and handle high-pressure situations in a fast-paced environment.
• Basic proficiency in Microsoft Office and property management software (Entrata preferred).
• A team-oriented mindset with a passion for providing exceptional guest experiences.