Front Services Attendant

GENERAL SUMMARY

Responsible for assisting guests with their luggage when checking in and out; acting as concierge; and ensuring an efficient, safe, and welcoming experience.

CORE SCOPE OF POSITION

• Assists guests with their luggage in a timely manner when checking in and upon checking out.
• Orientates each guest to their room when delivering guests’ luggage.
• Organizes and stores luggage in a designated area as necessary.
• Documents luggage tickets with guest name and number of bags.
• Acts as concierge and answers telephone calls within three rings.
• Provides guests with directions and information regarding property amenities, services, hours of operations and local areas of interest.
• Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests service needs; and thanks guests with genuine appreciation.
• Answers telephone calls, responds to all guest requests/complaints, and follows through to assure satisfactory outcome and compliance.
• Builds and maintains relationships with new, regular, and frequent guests in order to cultivate and encourage repeat visits by using their name.
• Opens ladies’ doors first.
• Provides assistance to all guests when they go in and out of vehicles.
• Maintains proper control of all guest keys.
• Documents all tickets with guest name, and walks around each vehicle noting damage.
• Maintains and organizes work area.
• Partners with and assists other team members to promote an environment of teamwork in order to achieve common goals.
• Attends staff meeting/trainings for update on ongoing hotel activities and promotions.
• Complies with and follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
• Notifies Loss Prevention/Security of any guest reports of theft.
• Ensures that a clean, safe, hazard-free work environment is maintained.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of - these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with guests and peer groups.

SUPERVISION

• Does not provide supervision to others.

KNOWLEDGE AND SKILLS

• Detail-oriented, organized, self-motivated, and values teamwork.
• Ability to effectively communicate with guests and team members verbally or in written form.
• Ability to multitask and work in a fast-paced environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

EDUCATION/CERTIFICATION

• High school diploma or general education degree (GED).
• CA Driver’s license and good driving record.

EXPERIENCE

• Three months or more of related experience.
• Guest service experience.
• Must be age 21 years of age or older.