What are the responsibilities and job description for the Guest Service Representative (Front Desk) position at VIEJAS CASINO & RESORT?
GENERAL SUMMARY
Processes reservations for check-ins / check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required.
CORE SCOPE OF POSITION
- Processes room reservations, registrations, check-ins / check-outs, requests, changes, and cancellations.
- Offers guest other room options and / or up sells room when possible.
- Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
- Handles monies, receipts, guest accounts and other forms of credit.
- Completes cashier’s report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
- Assists with making room reservations.
- Maintains an inventory of vacancies, reservations, and room assignments.
- Identifies and explains room features to guests.
- Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest.
- Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
- Makes other reservations such as restaurant, shows, etc.
- Maintains and organizes work area, Lobby and Front Desk area.
- Arranges transportation for guests / visitors.
- Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
- Notifies Security of any guest reports of theft.
- Ensures that a clean, safe, hazard-free work environment is maintained.
- Adheres to all company and department policies, procedures, and standard operating guidelines
- Performs all other duties.
