Surveillance Inspector I

GENERAL SUMMARY

The Surveillance Inspector is responsible for monitoring the overall day-to-day compliance by Viejas as required in the minimum internal control standards, compact, ordinance and regulations. Observes various gaming operations as they take place, reviewing appropriate records related to the various operating areas and inspecting physical aspects of the facility to verify that the policies, systems, procedures and controls are effective and in compliance. Investigate and writes reports on actual or suspected criminal activity by both patrons and employees.

CORE SCOPE OF POSITION

• Advises on gaming violations, criminal activity or persons associated with criminal activity.
• Investigates and reports violations of policy, law, or procedures involving Indian gaming.
• Conducts surveillance on all areas of gaming and money operations.
• Plans investigations or surveillance operations to prevent theft, loss or violations of the integrity of gaming.
• Assists in training or instruction on loss prevention.
• Observes and reports on matters, so directed concerning gaming and maintaining casino integrity.
• Monitors activities of patrons and employees to assist in ensuring compliance with laws, regulations and internal controls.
• Monitors the facility to assist in ensuring that the safety, health, and security of patrons and employees are protected.
• Coordinates with and assists management, security, and law enforcement agencies when necessary.
• Must be knowledgeable in the conduct of all games offered by the Viejas casino.
• Must be knowledgeable in all casino internal controls, policies and procedures, Federal and Tribal Gaming Regulations and compact requirements.
• Conducts investigations and writes reports on actual or suspected violations of casino internal controls, gaming laws and regulations and any criminal activity either by employees or patrons.
• Ability to train entry level surveillance officers as needed.
• Assists Commission Compliance Officers as needed in follow up or corrective action investigations.
• Physically maintains a presence on the casino floor to observe activities and compliance with applicable controls, laws and regulations.
• Exercises judgment in investigating, evaluating and resolving customer disputes related to gaming.
• Recommends to the Commissioner, as necessary, new or revised regulations to more accurately and effectively control casino operations.
• Serves patrons with formal exclusions notices when necessary.
• Exercises sound judgment and conducts summary license suspensions when necessary in accordance with Commission policy and regulations.
• Performs any other related duties and functions as assigned.

INTERACTION

• Interacts with Tribal, Federal, State and Local officials.

SUPERVISION

• Does not provide supervision to others.

KNOWLEDGE AND SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

EDUCATION/CERTIFICATION

• High school diploma or General education degree (GED).
• One year certificate from college or technical school.

EXPERIENCE

• 2 years Law Enforcement or Regulatory Investigation experience,
• 2 years related experience and/or training; or equivalent combination of education and experience.