What are the responsibilities and job description for the Sleep Coach Supervisor position at VieMed?
Essential Duties and Responsibilities
- Develop objectives for day-to-day activities, including scheduling and performing
ongoing sleep coaching.
- Act as the front-line resource for Sleep Coach staff questions
- Hire, coach and provide training to personnel to maintain high customer service standards.
- Monitor and improve telephone handling and other procedures.
- Evaluate performance with key metrics.
- Maintain and improve Sleep Coach operations by evaluating resources and objectives
- Maximize potential for patients to achieve cpap compliance
- Conducts effective resource planning to maximize the productivity of resources (people, technology,
etc.)
- Approve timecards and time-off requests for assigned team
- Prepare reports for upper management.
- Work with Sleep Therapy leadership to identify and solve problems
- Work with team members (RTs, PCC’s and various departments) to ensure tasks are completed and objectives are met.
- Other duties/projects as assigned.
Qualifications
- Sleep therapy experience preferred
- Excellent analytical and problem-solving skills
- Excellent communication and presentation skills, both verbal and written in order to interact
knowledgeably with and impact both internal and external parties.
- Exceptional interpersonal skills and ability to convey highly technical information understandably to
a wide variety of audiences.
- Superior project management ability and drive-for-results mentality
- Keen ability to think and act strategically; planning for the long-term while balancing the short and
§ long-range needs of the organization
Access to Protected Health Information (PHI)
- This position will require the employee to handle Protected Health Information (PHI) for duties
related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.
Working Conditions
- This position will work in an office environment.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.
– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for this job. Duties and
responsibilities may change at any time with or without notice
