What are the responsibilities and job description for the Customer Service Representative (Re-Supply) position at VieMed?
Essential Job Duties and Responsibilities:
- Learns and maintains knowledge of current patient database and billing system
- Has proper phone etiquette and represents VieMed in a professional manner
- Obtains patient demographic and health insurance information; collects co-pay if appropriate
- Enters patient information into the computer system
- Verifies & records insurance benefits
- Maintains a working knowledge of Medicare and insurance regulations and requirements as
communicated by management
- Able to read through and understand medical documentation effectively
- Interacts professionally with physicians, patients/family and Co-Workers
- Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and
procedure
- Answers telephone in a polite and professional manner. Communicates information to appropriate
personnel
- Communicates appropriately and clearly to Manager, and other superiors
- Establishes and maintains effective communication and good working relationship with co-workers
for the patient's benefit
- Utilizes initiative; strives to maintain steady level of productivity; self-mot Organization and
management of Secretary's activities reflect due consideration for the needs of the facility and staff
- Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
- Manages and operates computer equipment safely and correctly
- Completes other duties, as assigned
Minimum Qualifications:
- High School Diploma required
- Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc
Physical Demands:
- Sitting at a desk
- Operation of office equipment and computer
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.
– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
