What are the responsibilities and job description for the Patient Coordinator (Sleep Therapy) position at VieMed?
Essential Duties and Responsibilities:
- Display good phone skills while scheduling home sleep studies at a high volume.
- Explain out of pocket expenses patients are responsible for including deductibles and co-insurance
- Maintain home sleep testing devices, including checking in, disinfecting/sterilizing, downloading data, programming and packing for shipment.
- Is professional and courteous when interacting with customers.
- Educates patients about Sleep Apnea, Home Sleep testing, Sleep Apnea therapies including the differences between PAP therapy.
- Ensures that patients are being tested at the ideal establishment depending on patient's insurance, financial resources and physical needs.
- Is responsible for orientation and training of subordinate or newly hired staff member.
- Is responsible for the maintenance of records, charting, clinical files, equipment records, preventative maintenance records, and other necessary documentation.
- Coordinate with company staff to accomplish the work required to convert referrals into sleep studies.
- May perform other duties not specifically listed in this position description as assigned by the management.
- Other duties/projects as assigned.
Minimum Qualifications
- 1-3 years of administrative and clinical experience in an office setting preferred, but not required.
- Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc.
Physical Demands
- Sitting, standing, walking.
- Operation of office equipment and computer
Competencies
- Technical Capacity
- Customer/Client Focus
- Communication Proficiency
- Initiative
- Collaboration
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
